At a Glance
- Tasks: Welcome guests with exceptional service and ensure a seamless check-in and check-out experience.
- Company: Exciting luxury lodge resort set in the beautiful grounds of Chester Zoo.
- Benefits: Free meals, zoo membership, food discounts, and exclusive travel rates.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Join a vibrant team and create unforgettable experiences for guests in a stunning location.
- Qualifications: Previous hospitality experience and strong communication skills are preferred.
The predicted salary is between 25000 - 30000 £ per year.
The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience, The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.
We are on the hunt for an outgoing Receptionist to continue the work of our excellent Front Office team. This role is 8 hours per week. You’ll be brimming with the friendliness and warmth that TROO is famous for, and capable of energising our front of house operations with your infectious enthusiasm. You’ll be well-turned out, highly-motivated and brimming with confidence, which you’ll use to go above and beyond in making each guests’ experience truly special.
As you grow in the role, you’ll become a fount of knowledge on our unique property as well as the quality of our food and drink, which you’ll use to keep customers informed and enlightened during their stay. You’ll be the first and last face many of our visitors encounter, effortlessly reflecting our values of Loyalty, Integrity, Versatility and Excellence. As you make the role your own, you’ll be nurtured and developed with considered career progression to ensure you flourish within our team.
Key Responsibilities:- Welcome all guests and customers to the hotel with exceptional service, including seamless guest check-in and check-out processes.
- Uphold the highest standards of service throughout the guests' stay.
- Adhere to hotel and company cash and credit handling procedures, promptly reporting any discrepancies to supervisors or managers.
- Stay informed about hotel occupancy to optimise room sales.
- Seize commercial opportunities by upselling within the department.
- Ensure accurate posting of charges with supporting documentation for guest accounts.
- Handle reservations in accordance with company and brand standards.
- Contribute innovative ideas for department and hotel enhancement.
- Maintain equipment safety and adhere to company guidelines and risk assessments.
- Address customer queries or concerns with professionalism and efficiency.
- Provide support to guests with inquiries, luggage, and booking services when needed.
- Foster positive working relationships with colleagues across the department and hotel.
- Previous experience in a hospitality or customer service role preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritise tasks in a fast-paced environment.
- Proficiency in handling cash and credit transactions.
- Knowledge of reservation systems is advantageous.
- Commitment to delivering outstanding guest experiences.
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Zoo Membership: Membership for you, your partner and your children to visit the Zoo during your time off.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: Exclusive access to unbeatable travel discounts at our hotels.
- Long Service Incentives: Special rewards and recognition for your loyalty over the years.
- Employee Assistance Programme: Support and guidance when life throws its curveballs.
Receptionist - Chester in Cheshire employer: The Reserve
At TROO, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and well-being. Nestled within the stunning grounds of Chester Zoo, our luxury lodge resort provides unique benefits such as free meals on duty, exclusive zoo memberships, and unbeatable travel discounts, all while fostering a supportive environment where your contributions are valued and recognised. Join us to embark on a rewarding career journey where your enthusiasm and commitment to outstanding guest experiences will be nurtured and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Chester in Cheshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Reserve and Chester Zoo. Understanding their values and what makes them unique will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of the hotel, so it’s crucial to showcase your friendly and warm personality. Try role-playing common guest interactions with a friend to boost your confidence and ensure you’re ready to make every guest feel special.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows that you take the role seriously and are ready to represent The Reserve's values of excellence and integrity.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It not only streamlines the process but also gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Receptionist - Chester in Cheshire
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the friendly and warm side of you that matches our TROO values. Don’t be afraid to show us why you’re the perfect fit for our team!
Tailor Your Application:Make sure to tailor your application specifically for the Receptionist role at The Reserve. Highlight any relevant experience in hospitality or customer service, and mention how you can contribute to creating exceptional guest experiences.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at The Reserve
✨Know the Company Inside Out
Before your interview, take some time to research The Reserve and its unique offerings. Familiarise yourself with their values of Loyalty, Integrity, Versatility, and Excellence. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Show Off Your People Skills
As a Receptionist, you'll be the face of the hotel, so it's crucial to demonstrate your outgoing personality. Practice friendly greetings and how to handle various guest scenarios. Think about past experiences where you've gone above and beyond for customers, and be ready to share those stories.
✨Prepare for Common Questions
Expect questions about handling difficult guests or multitasking in a busy environment. Prepare specific examples that highlight your problem-solving skills and ability to stay calm under pressure. This will showcase your readiness for the fast-paced nature of the role.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure to dress smartly and professionally for your interview. A polished appearance reflects your motivation and respect for the position, which is key in making a positive impact on your potential employers.
