At a Glance
- Tasks: Welcome guests with warmth, assist with check-ins, and create memorable experiences.
- Company: Exciting luxury lodge resort set in the beautiful grounds of Chester Zoo.
- Benefits: Free meals, zoo membership, travel discounts, and long service rewards.
- Other info: Flexible contracts available with opportunities for personal growth.
- Why this job: Be the face of unforgettable guest experiences in a stunning location.
- Qualifications: Passion for hospitality, excellent communication skills, and a full UK driving licence.
The predicted salary is between 25000 - 30000 £ per year.
The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience, The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.
As a Guest Experience Host, you’ll be one of the first faces our guests meet – offering a personal, knowledgeable and thoughtful welcome. From taking care of guest luggage and valet parking to helping plan a bespoke stay, you’ll play a key part in making each guest’s experience at The Reserve smooth, special, and memorable.
Responsibilities:- Greet guests with warmth and enthusiasm, creating a memorable first impression
- Assist with guest arrivals, check-ins, and departures with efficiency and professionalism
- Provide expert knowledge on the resort, Chester Zoo, and local area activities
- Coordinate guest requests, special occasions, and bespoke experiences
- Work closely with the front office, housekeeping, and F&B teams to ensure seamless service
- Handle queries, feedback, and issues in a positive and solution-focused manner
- Assist guests with luggage handling and transportation to their rooms
- Provide valet parking service and ensure safe handling of guest vehicles
- Passion for delivering outstanding guest service and unique experiences
- Friendly and professional, with excellent interpersonal skills
- Previous experience in a concierge, front office, or guest-facing hospitality role is desirable
- Ability to multitask, remain calm under pressure, and work flexible hours
- Full UK driving licence and confidence in driving a range of vehicles both manual and automatic for a minimum of 2 years; all drivers must be over the age of 21 to comply with insurance
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Zoo Membership: Membership for you, your partner and your children to visit the Zoo during your time off.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: Exclusive access to unbeatable travel discounts at our hotels.
- Long Service Incentives: Special rewards and recognition for your loyalty over the years.
- Employee Assistance Programme: Support and guidance when life throws its curveballs.
Locations
Guest Experience Host / Concierge - Chester employer: The Reserve
At The Reserve, located within the enchanting grounds of Chester Zoo, we pride ourselves on being an exceptional employer that values our team members as much as our guests. With a strong focus on employee well-being, we offer fantastic benefits such as free meals on duty, exclusive zoo memberships, and generous travel discounts, all within a supportive and dynamic work culture that encourages personal growth and development. Join us in creating unforgettable experiences for our guests while enjoying a rewarding career in a unique and beautiful setting.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host / Concierge - Chester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Reserve and Chester Zoo. Understanding their values and what makes them unique will help you connect with the team and show that you're genuinely interested in being part of their guest experience.
✨Tip Number 2
Practice your people skills! As a Guest Experience Host, you'll be the face of the resort. Role-play common scenarios with friends or family to boost your confidence in handling guest queries and creating memorable experiences.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows that you take the role seriously and are ready to represent The Reserve.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Guest Experience Host / Concierge - Chester
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest service and what makes you unique.
Tailor Your Application:Make sure to tailor your application to the Guest Experience Host role. Highlight any relevant experience in hospitality or customer service, and mention specific skills that align with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Reserve.
How to prepare for a job interview at The Reserve
✨Know the Resort Inside Out
Before your interview, make sure you research The Reserve thoroughly. Familiarise yourself with its amenities, services, and the unique experiences it offers. This will not only impress the interviewers but also help you answer questions about how you can enhance guest experiences.
✨Showcase Your People Skills
As a Guest Experience Host, your interpersonal skills are crucial. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your ability to remain calm under pressure and how you handle difficult situations with a positive attitude.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Aim for a polished look that reflects the luxury nature of The Reserve. This shows that you understand the importance of presentation in the hospitality industry.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and the company culture. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
