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- Tasks: Coordinate welfare processes and support serving and retired REME members and their families.
- Company: Join the REME Charity, dedicated to supporting the REME Family with dignity.
- Benefits: Gain valuable experience in welfare services and make a real difference in people's lives.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Be part of a compassionate team that helps veterans and their families thrive.
- Qualifications: Experience in welfare settings and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Royal Electrical and Mechanical Engineers (REME) Charity supports all members of the REME Family in a myriad of ways, which include direct monetary grants to individuals and enhancing the professional and social fabric of the Corps. We do this with dignity, without fuss and usually behind the scenes.
The Benevolence Administrator coordinates and records the welfare process and is directly responsible to the Chief Executive Officer (CEO) for providing a professional welfare service to all serving and retired members of REME and their families. The Benevolence Administrator will liaise with the CEO and Military Welfare Staff regarding Welfare cases.
Key Responsibilities- Process welfare applications received either via MOSAIC or other channels. Ensure all are assessed for need.
- Liaise with the Royal British Legion (RBL) and the Army Benevolent Fund (ABF) when required.
- Primary point of contact for all REME Benevolence Fund queries.
- Maintain a strong relationship with Military Welfare Staff.
- Maintain detailed electronic records of all grants made and produce monthly updates and statistical reports for the CEO and REME Charity Board of Trustees.
- Send all approved grants to the finance department for payment within 2 working days.
- Complete the annual ABF return.
- Process all returned grants and ensure that they are logged with finance.
- Answer email and telephone enquiries.
- Liaise with Royal Commonwealth Ex-Servicemen’s League to assist with aid for overseas veterans.
- Coordinate the day-to-day running of the Welfare Office, ensuring business is conducted in a professional and effective manner.
- Ensure all casualty notifications are passed onto the correct person and are dealt with.
- Track the current status of all active welfare cases and update the relevant databases.
- Coordinate the attendance of all Welfare/Hospital visits with Military Welfare Staff.
- Liaise with Battalions to ensure we have the correct information.
- Ensure the correct people attend the visit.
- Primary POC for reporting of deaths.
- Coordinate the attendance of buglers and Standard Bearers for funerals when required.
- Gather the information from Battalions/Units/Funeral Homes/Funeral Directors and ensure the correct people attend the funeral as requested by the families.
- Liaise with Army Bands for attendance details.
- Send out all Christmas cards from the REME Charity and related entities.
- Process grant applications using the MOSAIC system, deciding grant amounts and eligibility of grants in line with Charity guidelines.
- Communicate efficiently with relevant Battalions/Units when applications for either financial or other support are required by a serving member of REME, ensuring swift resolution and support.
- A key function of this post is the recording and maintenance of the Customer Relations Management (CRM) database.
- The Benevolence Administrator records all new applications for the Charity’s Payroll Giving scheme and produces disbursement reports.
- Check records for eligibility and amend applications accordingly.
- Experience and understanding of a welfare/benevolence/grant making setting, with a good understanding of the wider UK Benefit system: Essential
- Experience of digital record systems and very good Excel Spreadsheet and database skills: Essential
- Compassionate and caring demeanour, displaying a patient attitude to all applicants: Essential
- Experience of working effectively and collaboratively as part of a diverse team: Essential
- Excellent verbal and written communication skills: Essential
Benevolence Administrator - The REME Charity employer: THE REME CHARITY
Contact Detail:
THE REME CHARITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benevolence Administrator - The REME Charity
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector or even within the REME community. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the REME Charity and its values. Understand their mission and how they support the REME family. This will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice your communication skills! As a Benevolence Administrator, you'll need to be clear and compassionate. Role-play common interview questions with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and supporting the REME community.
We think you need these skills to ace Benevolence Administrator - The REME Charity
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Benevolence Administrator role. We want to see how you can bring your unique skills to support the REME Charity's mission.
Showcase Your Compassion: Since this role is all about providing a caring and professional welfare service, let your compassionate side shine through in your written application. Share examples of how you've helped others in similar situations.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Avoid jargon unless it's relevant!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes things easier for everyone involved.
How to prepare for a job interview at THE REME CHARITY
✨Know Your Welfare Systems
Familiarise yourself with the welfare and benevolence systems relevant to the REME Charity. Understand how the MOSAIC system works and be ready to discuss your experience with digital record systems and Excel. This will show that you’re not just a good fit for the role, but that you’re also proactive in your preparation.
✨Show Your Compassion
As a Benevolence Administrator, a caring demeanour is crucial. Prepare examples from your past experiences where you've demonstrated compassion and patience, especially in challenging situations. This will help convey your suitability for the role and your understanding of the sensitive nature of welfare work.
✨Communicate Clearly
Excellent verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few key points about how you would handle specific queries or situations that could arise in the role.
✨Understand the REME Family
Research the REME Charity and its mission. Be prepared to discuss how you can contribute to enhancing the professional and social fabric of the Corps. Showing that you understand their values and goals will demonstrate your genuine interest in the position and the organisation.