At a Glance
- Tasks: Create memorable experiences for guests as the welcoming face of our hotel.
- Company: Join a passionate team at The Rembrandt, dedicated to exceptional guest service.
- Benefits: Enjoy flexible wage access, birthday leave, and discounts across our hotels.
- Other info: Opportunities for training and career growth in a dynamic hospitality environment.
- Why this job: Be part of a friendly team that values your unique style and contributions.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
The predicted salary is between 26130 - 31936 £ per year.
An excellent opportunity for an experienced Receptionist to be part of our friendly and professional Reception team.
Our Front Office team is the welcoming face of our hotel.
As a Receptionist you will be responsible for creating that all important first and last impressions on our guests.
Being in a customer facing role means you are a friendly, well - presented and confident individual with a warm way with people.
We believe it is the people we employ that make the difference to the experience of our guests and that is why we are looking for someone who is ready to go above and beyond in everything they do.
Why join the Rembrandt's team?
At The Rembrandt, we love what we do, and we're looking to grow our team with people who share our passion for success.
We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do.
We pride ourselves on our team, and we work hard to take their careers to new heights.
- As part of the Rembrandt's team, you will enjoy a range of benefits, including:
- Wagestream – flexible access to your earned wages & financial coaching App
- A paid day off for your birthday
- 24/7 Employee Assistance Programme for you and your family
- Saroving Rewards for going the extra mile & delivering exceptional guest service
- Employee appreciation events
- Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
- Opportunities for training and development & recognising your potential
As Receptionist you will have...
- Previous experience in a similar customer facing role, ideally in hospitality
- Excellent communications skills and the commitment to deliver great customer service with a smile.
- Excellent command of the English language both written and oral as telephone work is required
- Good presentation, with an outgoing personality, excellent interpersonal skills with a friendly yet professional manner
- Lots of initiative and be able to work on your own and work well under pressure
- A positive attitude and outlook and a willingness to learn, contribute and grow.
- Flexibility to work any five out of seven days on a rota basis, early mornings, late evenings and weekends as required.
What will I be doing as Receptionist?
- Providing a welcoming and friendly atmosphere for our guests & visitors, ensuring their stay with is us memorable.
- Performing smooth check-in and check-out for guests using Opera
- Assisting with guest enquiries and requests and resolving issues or concerns; responding promptly and professionally at all times.
- Ensuring all housekeeping & maintenance requests and issues are communicated between Reception and Housekeeping or Maintenance promptly & are satisfactorily resolved.
- Operating the hotel switchboard to provide excellent communication between callers, guests and all departments.
- Liaising with reservations to ensure guest requests are dealt with efficiently
- Taking room reservations out of office hours
- Proactively selling all facilities and services available to our guests
- Working with your colleagues to ensure smooth service and high team morale
- Attending training & completing e-learning modules to improve your skills and aid your development
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Receptionist in London employer: The Rembrandt Hotel
At The Rembrandt, we pride ourselves on fostering a vibrant and supportive work culture where every team member is valued. As a Receptionist, you will not only enjoy competitive benefits like flexible wage access and paid time off for your birthday, but also have ample opportunities for personal and professional growth within the hospitality industry. Join us in creating memorable experiences for our guests while being part of a passionate team that celebrates success and encourages individual flair.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Rembrandt Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Rembrandt Hotel
Don't be shy about reaching out to The Rembrandt Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Rembrandt Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Rembrandt Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
