The Relais Henley
As Night Porter / Night Auditor , you will play an
important role in ensuring The Relais Henley is safe, secure and professionally
managed throughout the night, while providing a warm and attentive service to
our guests.
This is a varied, hands-on position where you will take
responsibility for the hotel overnight. You’ll welcome late arrivals, assist
with early departures and guest requests, support overnight food and beverage
service, complete night audit procedures and ensure the hotel is clean, secure
and ready for the following day.
Working on a casual basis , this role would suit
someone who is dependable, confident working independently and takes pride in
delivering thoughtful, personal hospitality.
What We Offer
£13.58 per hour plus service charge and paid breaks
- 28 days annual leave (pro rata)
- Team and company social events
- Meals on duty
- Excellent discounts across the Hotel portfolio
- Workplace pension
Key Responsibilities
Guest Experience & Overnight Service
- Provide
a warm, professional and discreet service to guests throughout the night - Welcome
late arrivals and assist with early departures - Respond
to guest enquiries, requests and concerns promptly and professionally - Assist
guests with luggage and other practical requirements - Deliver
personalised service and ensure guest requests are followed through - Respond
calmly and appropriately to overnight guest concerns, noise complaints or
other incidents
Night Operations & Audit
- Complete
night audit procedures accurately and ensure reports reflect the previous
day’s business - Ensure
ledgers balance and floats, bank and card submissions are accurate - Maintain
accurate overnight records and prepare clear handovers for the morning
team - Support
the processing of relevant orders, delivery notes, purchase orders and
invoices - Ensure
hotel procedures, standards and policies are followed throughout the night
Food & Beverage
- Prepare
and serve late-night snacks, light refreshments and drinks in line with
hotel standards - Take
and deliver overnight room service orders - Clear
trays and maintain service areas to a high standard - Follow
food safety, licensing and responsible service requirements at all times
Hotel Presentation
- Maintain
the cleanliness and presentation of reception, lounges, corridors, guest
toilets, entrances and back-of-house areas - Ensure
public areas remain welcoming and presentable throughout the night - Set
up, refresh and clear meeting, private dining and event spaces when
required - Help
ensure the hotel is fully prepared and presented for the following day’s
operation
Safety & Security
- Carry
out regular fire, safety and security checks throughout the property - Check
doors, windows, alarms, keys and access points in line with hotel
procedures - Respond
appropriately to overnight emergencies, maintenance issues and security
concerns - Escalate
issues when necessary and maintain accurate records - Ensure
health, safety, hygiene and other relevant requirements are followed at
all times
About You
You will be:
- Naturally
warm, welcoming and guest focused, computer literate, able to answer the
phone professionally - Reliable
and comfortable taking responsibility during overnight hours - Calm
and confident when dealing with unexpected situations - Organised
with excellent attention to detail - Comfortable
working independently while remaining part of the wider hotel team - Happy
to take a hands-on approach across different areas of the hotel, serving drinks,
late night snack, setting up meeting rooms and cleaning of pubic areas - Professional,
discreet and trustworthy - Passionate
about delivering high standards of hospitality
Previous hotel, reception or night experience would be an
advantage, but we’re equally interested in people with the right attitude,
reliability and genuine desire to look after our guests.
Living Our Culture: The RELAIS Values
At Relais Retreats, Living Our Culture is everyone’s
responsibility.
R – RESPECT
We treat guests, colleagues and partners with consideration and care.
E – EMPOWERMENT
We trust our people to take ownership, make decisions and grow.
L – LOYALTY
We build lasting relationships through consistency, honesty and commitment.
A – ACCOUNTABILITY
We take responsibility for our actions and our results.
I – INTEGRITY
We do the right thing, even when no one is watching.
S – SUCCESS
We celebrate achievement — individually, collectively and as a brand.
If you’re looking for a flexible night role in a beautiful
boutique hotel and enjoy creating memorable experiences for guests, we’d love
to hear from you.
Apply now to join the team at The Relais Henley.
Must have Right to Work status in the UK
