At a Glance
- Tasks: Manage a diverse property portfolio and deliver top-notch customer care.
- Company: Join Redwing, a dynamic company in Liverpool with a focus on community.
- Benefits: Enjoy flexible working, generous leave, and a supportive work environment.
- Other info: Great career growth opportunities and a commitment to diversity.
- Why this job: Make a real difference in people's lives through property management.
- Qualifications: 2 years in property/housing and strong customer service skills required.
The predicted salary is between 34310 - 39071 € per year.
Annual salary of £34,310 - £39,071 (FTE); upper bracket accessed upon completion of the Level 3 TPI qualification within the first 18 months. Permanent full‑time (35 hrs) role based in the Liverpool city centre office, with part‑time and flexible working patterns available.
The role involves managing a property portfolio that includes multiple tenure types, including Leasehold, Shared Ownership and Commercial properties. You will provide an effective and responsive management service to customers and other key stakeholders, reaching the highest possible standard of customer care, and deliver the Home Ownership services for your patch including Right to Buy / Right to Acquire applications, Shared Ownership staircasing, Lease Extensions, management packs for leasehold properties and the coordination of Equity Loan redemption.
Responsibilities:
- Manage a diverse property portfolio, including leasehold, shared ownership and commercial properties.
- Deliver customer‑focused management services and maintain high standards of customer care.
- Handle Home Ownership services (Right to Buy/Acquire, staircasing, Lease Extensions) and Equity Loan redemption coordination.
- Prepare and monitor service charge budgets.
- Support and coordinate with team members and stakeholders across the organisation.
- Use the company’s systems and Microsoft Office suite for day‑to‑day tasks.
Qualifications:
- Minimum 2 years experience in the property/housing industry.
- Experience working in a customer‑focused environment dealing with residential property matters.
- Desirable experience managing Lease Extensions, Staircasing and Shared Ownership sales.
- Must have access to and drive an own vehicle.
- Excellent communication, time‑management and problem‑solving skills.
- Ability to work under pressure in a fast‑moving environment.
- Lateral and innovative thinker.
Benefits:
- A range of flexible working options.
- 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) plus 8 bank holidays.
- 6 additional days for volunteering.
- Up to 9% employer contribution to the pension scheme (match funded).
- £250 annual ‘Live and Learn’ allowance.
- Enhanced maternity, paternity and adoption pay schemes.
- Employee Assistance Programme and health and wellbeing initiatives.
- Wide variety of learning and development opportunities.
- Interest‑free loans for computer equipment and travel season tickets.
- Monthly staff lottery scheme.
We welcome and encourage job applications from people of all backgrounds, including disabled and minority ethnic candidates, who are under‑represented within our organisation.
Property Manager - Leasehold employer: The Regenda Group
Redwing is an exceptional employer located in the heart of Liverpool, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With flexible working options, generous annual leave, and a commitment to continuous learning, employees are empowered to thrive both personally and professionally while managing a diverse property portfolio that makes a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager - Leasehold
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property industry. Attend local events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Property Manager gig!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing diverse property portfolios and your customer service expertise. Make sure they know you’re the perfect fit for their team!
✨Tip Number 3
Prepare for interviews by researching the company and its values. Understand their approach to customer care and property management. This will help you tailor your answers and show them you’re genuinely interested in working with them.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are keen on joining us. Plus, it shows you’re serious about the role and ready to take the next step in your career!
We think you need these skills to ace Property Manager - Leasehold
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your property management experience, especially with leasehold and shared ownership, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about property management and how your previous roles have prepared you for this position. Keep it engaging and relevant!
Showcase Your Customer Service Skills:Since we value customer care highly, make sure to include examples of how you've provided excellent service in past roles. This will help us see your commitment to maintaining high standards in our residential management team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at The Regenda Group
✨Know Your Portfolio
Before the interview, take some time to familiarise yourself with different property types, especially leasehold and shared ownership. Understanding the nuances of these tenures will help you demonstrate your expertise and show that you're ready to manage a diverse portfolio.
✨Customer Care is Key
Since the role focuses heavily on customer service, think of specific examples from your past experience where you went above and beyond for a client. Be prepared to discuss how you handle difficult situations and maintain high standards of customer care.
✨Brush Up on Relevant Legislation
Make sure you're up to speed with the latest regulations regarding Right to Buy, Lease Extensions, and Equity Loan redemptions. Being knowledgeable about these topics will not only impress your interviewers but also show that you're proactive and committed to staying informed.
✨Showcase Your Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet or come up with innovative solutions in a fast-paced environment. Highlighting your ability to manage pressure and solve problems effectively will resonate well with the interviewers.
