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- Tasks: Assist tenants with queries about repairs, payments, and complaints.
- Company: Leading housing organisation in Liverpool with a supportive team.
- Benefits: Competitive salary, flexible hours, generous leave, and professional development.
- Why this job: Join a dynamic team and make a difference in people's lives.
- Qualifications: Strong interpersonal skills and ability to thrive under pressure.
- Other info: Extensive training and support provided for your success.
The predicted salary is between 28800 - 43200 £ per year.
A prominent housing organization based in Liverpool is seeking a full-time customer service representative. This role requires strong interpersonal skills and the ability to handle various tenant queries including repairs, payments, and complaints.
The successful candidate will thrive in a high-pressure environment and receive extensive training and support. Competitive salary, flexibility, and numerous employee benefits are offered, including generous leave and professional development opportunities.
Tenant Support Advisor – In-Office (Liverpool) employer: The Regenda Group
Contact Detail:
The Regenda Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Support Advisor – In-Office (Liverpool)
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your interpersonal skills! Role-play common tenant scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues under pressure. This will demonstrate your capability to thrive in a high-pressure environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Tenant Support Advisor – In-Office (Liverpool)
Some tips for your application 🫡
Show Off Your Interpersonal Skills: In your application, make sure to highlight your strong interpersonal skills. We want to see how you connect with people and handle tenant queries, so share examples of your past experiences in customer service.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with various tenant issues. Avoid jargon and make your points easy to understand.
Tailor Your Application: Make your application stand out by tailoring it to the Tenant Support Advisor role. Mention specific skills or experiences that relate to handling repairs, payments, and complaints. This shows us you’re genuinely interested in the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details about the role and our organisation.
How to prepare for a job interview at The Regenda Group
✨Know the Organisation
Before your interview, do some research on the housing organisation. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Scenarios
Think about the types of tenant queries you might encounter, such as repairs or complaints. Prepare specific examples from your past experiences where you've successfully handled similar situations. This will demonstrate your problem-solving skills and ability to thrive under pressure.
✨Showcase Your Interpersonal Skills
As a Tenant Support Advisor, strong interpersonal skills are key. During the interview, be sure to highlight your communication style and how you build rapport with customers. Practise active listening and responding empathetically to showcase these skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for professional development. This shows that you’re proactive and genuinely interested in growing within the organisation.