At a Glance
- Tasks: Manage a diverse property portfolio and deliver top-notch customer care.
- Company: Join Redwing, a leading name in property management with a focus on community.
- Benefits: Enjoy flexible working, generous leave, and a supportive work environment.
- Other info: Great opportunities for learning and growth in a dynamic team.
- Why this job: Make a real difference in people's lives while developing your career in property management.
- Qualifications: 2 years in property/housing and strong customer service skills required.
The predicted salary is between 34310 - 39071 € per year.
Annual salary of £34,310 - £39,071 (FTE); upper bracket accessed upon completion of the Level 3 TPI qualification within the first 18 months. Permanent full‑time (35 hrs) role based in the Liverpool city centre office, with part‑time and flexible working patterns available.
As a Property Manager (Leasehold) within the Residential Management Team, you will be the face of Redwing and will manage a property portfolio that includes multiple tenure types, including Leasehold, Shared Ownership and Commercial properties. You will provide an effective and responsive management service to customers and other key stakeholders, reaching the highest possible standard of customer care, and deliver the Home Ownership services for your patch including Right to Buy / Right to Acquire applications, Shared Ownership staircasing, Lease Extensions, management packs for leasehold properties and the coordination of Equity Loan redemption.
Responsibilities
- Manage a diverse property portfolio, including leasehold, shared ownership and commercial properties.
- Deliver customer‑focused management services and maintain high standards of customer care.
- Handle Home Ownership services (Right to Buy/Acquire, staircasing, Lease Extensions) and Equity Loan redemption coordination.
- Prepare and monitor service charge budgets.
- Support and coordinate with team members and stakeholders across the organisation.
- Use the company’s systems and Microsoft Office suite for day‑to‑day tasks.
Qualifications
- Minimum 2 years experience in the property/housing industry.
- Experience working in a customer‑focused environment dealing with residential property matters.
- Desirable experience managing Lease Extensions, Staircasing and Shared Ownership sales.
- Must have access to and drive an own vehicle.
- Excellent communication, time‑management and problem‑solving skills.
- Ability to work under pressure in a fast‑moving environment.
- Lateral and innovative thinker.
Benefits
- A range of flexible working options.
- 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) plus 8 bank holidays.
- 6 additional days for volunteering.
- Up to 9% employer contribution to the pension scheme (match funded).
- £250 annual ‘Live and Learn’ allowance.
- Enhanced maternity, paternity and adoption pay schemes.
- Employee Assistance Programme and health and wellbeing initiatives.
- Wide variety of learning and development opportunities.
- Interest‑free loans for computer equipment and travel season tickets.
- Monthly staff lottery scheme.
We welcome and encourage job applications from people of all backgrounds, including disabled and minority ethnic candidates, who are under‑represented within our organisation.
Property Manager - Leasehold in Liverpool employer: The Regenda Group
Redwing is an exceptional employer located in the heart of Liverpool, offering a supportive and inclusive work culture that prioritises employee well-being and development. With flexible working options, generous annual leave, and a commitment to professional growth through various learning opportunities, Redwing ensures that its Property Managers thrive both personally and professionally while delivering outstanding customer care in a diverse property portfolio.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager - Leasehold in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property industry and let them know you're on the hunt for a Property Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow companies like Redwing on LinkedIn and engage with their posts. This not only shows your interest but also helps you stay updated on any new opportunities they might post.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of leasehold properties and customer service best practices. We recommend practising common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Redwing.
We think you need these skills to ace Property Manager - Leasehold in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Property Manager role. Highlight your experience in managing diverse property portfolios and any customer-focused achievements. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how you can deliver top-notch customer care. We love seeing genuine enthusiasm for the role.
Showcase Relevant Experience:Don’t forget to mention any specific experience with Lease Extensions, Staircasing, or Shared Ownership sales. We’re keen on candidates who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at The Regenda Group
✨Know Your Portfolio
Before the interview, take some time to familiarise yourself with different property types, especially leasehold and shared ownership. Being able to discuss specific examples or scenarios will show your understanding of the role and impress the interviewers.
✨Customer Care is Key
Since this role focuses heavily on customer service, prepare to share examples of how you've successfully managed customer relationships in the past. Think about challenges you've faced and how you resolved them to maintain high standards of care.
✨Showcase Your Problem-Solving Skills
Be ready to discuss situations where you've had to think on your feet or come up with innovative solutions. This could be anything from managing a difficult tenant situation to coordinating complex service charge budgets.
✨Familiarise Yourself with Company Systems
Make sure you understand the basics of the systems and tools used in property management, particularly Microsoft Office. If you can demonstrate your proficiency during the interview, it will give you an edge over other candidates.
