At a Glance
- Tasks: Deliver top-notch customer service via phone and email in a dynamic environment.
- Company: The Regenda Group, a supportive organisation based in Liverpool.
- Benefits: Flexible working, 27 days paid leave, and wellbeing support.
- Other info: Fixed-term role with a focus on employee development.
- Why this job: Join a team that values communication and offers growth opportunities.
- Qualifications: Confident communicator with strong ICT skills and customer service experience.
The predicted salary is between 24000 - 30000 € per year.
The Regenda Group in Liverpool is seeking a full-time customer service representative for a fixed-term role of 18 months. The position involves delivering excellent service through various communications including phone and email.
Candidates should be confident communicators with strong ICT skills, ideally possessing previous customer service experience.
The role offers flexible working options, 27 days of paid leave plus bank holidays, and a range of other benefits to support employee wellbeing and development.
Multichannel Customer Service Advisor - Housing in Liverpool employer: The Regenda Group
The Regenda Group is an exceptional employer located in Liverpool, offering a supportive work culture that prioritises employee wellbeing and development. With flexible working options, 27 days of paid leave plus bank holidays, and a commitment to fostering growth, this role as a Multichannel Customer Service Advisor provides a meaningful opportunity to make a difference in the community while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Multichannel Customer Service Advisor - Housing in Liverpool
✨Tip Number 1
Make sure you research The Regenda Group and their values. Knowing what they stand for will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of phone and email interactions, try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Don’t forget to highlight your ICT skills! Be ready to discuss any relevant software or tools you've used in previous roles, as this will demonstrate your capability to handle the tech side of customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Multichannel Customer Service Advisor - Housing in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and ICT skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering excellent service and how you can contribute to our team at The Regenda Group. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves various communication channels, make sure your application reflects your confidence in both written and verbal communication. We love clear and engaging language that shows off your personality!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at The Regenda Group
✨Know Your Stuff
Before the interview, make sure you understand The Regenda Group's mission and values. Familiarise yourself with their approach to customer service, especially in housing. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Multichannel Customer Service Advisor, you'll need to communicate effectively over the phone and via email. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully handled customer queries in the past.
✨Demonstrate Your ICT Proficiency
Since strong ICT skills are essential for this role, be ready to discuss your experience with various software and tools. If you have specific examples of how you've used technology to improve customer service, share those during the interview to highlight your capabilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company culture aligns with your values.
