At a Glance
- Tasks: Lead a vibrant pub, ensuring exceptional service and a welcoming atmosphere.
- Company: Join London's biggest independent pub company with a fun, family vibe.
- Benefits: Competitive salary, bonuses, discounts, and 28 days holiday.
- Other info: Enjoy annual team trips, training opportunities, and a supportive work culture.
- Why this job: Make a real impact in a beloved neighbourhood pub and grow your career.
- Qualifications: 2+ years as a General Manager with strong leadership and business skills.
The Red Setter - General Manager – Award-Winning Pub, Bar and Restaurant Group – Quality – London
The Red Setter sits right in the heart of Northcote Road — one of South West London’s busiest, most characterful high streets. Clapham and Battersea bring the energy: constant footfall, loyal locals, weekend crowds, and guests who great food, drink and hospitality.
We’re looking for a General Manager who wants to take a much-loved neighbourhood pub and make it the place people on Northcote Road choose to meet, eat, drink and stay.
Our all-day food offering focuses on seasonality and sharing – from small plates to hearty gastropub classics – while weekends are all about Saturday brunch and stunning Sunday roasts. Behind the bar, you'll find the best of London’s craft beer scene, classic cocktails and artisan wines.
Located on Clapham’s iconic Northcote Road, we’re the perfect spot for a few pints, a quick bite, or dinner with friends and family. Our street-side terrace is made for al fresco drinking and dining.
The Role
- As GM, you will take full ownership of all aspects of running the venue. You will be given autonomy and run the site as if it were your own business.
- Being business-savvy and demonstrating great commercial acumen is a must.
- Your team will look up to you, so it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction.
- You have impeccable floor, bar and late-night experience.
- You will be given the opportunity to train, personally develop and progress your career as the company continues to grow.
What we’re looking for:
- “Wear your heart on your sleeve”, take ownership, be bold and run the business as if it's your own.
- Be cool, calm and collected, manage pressure with ease, and don't let anything faze you.
- You’re not precious. We leave our egos at the door and help get sh*t done.
- A minimum of 2 years’ experience as a General Manager, depending on the property being considered.
- Solid communication and organisational skills, with an approachable personality.
- Superb customer and floor-service skills.
- Excellent all-round business knowledge, from financials to customer satisfaction.
- An entrepreneurial flair.
- Passionate about people, training, mentoring and growing a team, but most importantly, someone who loves to have fun.
- Personal Licence holder beneficial.
What’s in it for me:
- A competitive salary and bonus scheme.
- Training and development.
- Career progression and promotion opportunities, with regular new openings around the corner.
- Get out and about – you automatically get discounts across all our pubs, bars and restaurants.
- The opportunity to make strategic decisions within your business – take ownership and Be Fearless.
- Annual team trips abroad, regular management incentives and socials – a fun, family atmosphere.
- 28 days’ holiday.
- Goes without saying, but we’ll feed you during your shift.
- Employee Assistance Programme (EAP).
- Good people know good people – an awesome referral scheme.
- Birthdays are for celebrating, so have the day off on us.
- Cycle to Work scheme.
Interested in hearing more? Get in touch so we can arrange to meet up, show you around and tell you more about the role.
Welcome to London’s Biggest Independent Pub Company!
Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London.
In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain’s private companies with the fastest-growing sales.
We were then nominated for two Publican Awards in 2020, winning the award for ‘Best Managed Pub Company – 2–50 Sites’ on the night.
In 2021, Urban was awarded ‘Best Food-Led Pub Company 2021’ at the R200 Awards. Urban once again won ‘Best Managed Pub Company – 2–50 Sites’ in 2023.
Most recently, in 2026, we won ‘Best Managed Pub Company – 2–50 Sites’ and ‘Best Food Offering’. In 2025 and 2026, we were also recognised by the Sunday Times in its Top 100 Companies to Work For.
General Manager in London employer: The Red Setter
The Red Setter in London is an exceptional employer that fosters a vibrant and inclusive work culture, where individuality and team spirit are celebrated. With competitive pay, comprehensive training, and ample opportunities for career progression, employees can thrive in a dynamic environment while enjoying social events that strengthen camaraderie among the team. Join us to be part of an award-winning company that prioritises your growth and well-being as we expand our presence across the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Red Setter. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Red Setter
Don't be shy about reaching out to The Red Setter directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Red Setter and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Red Setter
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
