Job Overview:
We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.
Responsibilities:
- Greet customers and offer a hospitable experience for the entirety of their stay.
- Process customer transactions accurately and efficiently using the point-of-sale system.
- Take food and drink orders confidently.
- Handle customer complaints or concerns in a professional and courteous manner.
- Collaborate with other team members to ensure smooth service.
Experience:
- Previous experience in a customer service role is preferred
- Knowledge of hospitality industry is a plus
- Familiarity with bar tending is beneficial
- Understanding of food safety regulations is desirable
Skills:
- Excellent communication and interpersonal skills
- Strong attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Friendly and approachable demeanor with a customer-centric mindset
- Problem-solving skills to address customer issues effectively
If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you.
Job Types: Full-time, Part-time, zero-hour contract
Benefits - Employee discount
Expected hours: 6 – 30 per week (to be discussed)
Additional pay:
- Tips
Schedule:
- Monday to Friday
- Weekend availability is a must
FOH Team Member in Waterlooville employer: The Red Lion
As an Assistant Manager at our vibrant pub, you will be part of a dynamic team that values collaboration and exceptional customer service. We offer a supportive work culture with opportunities for professional growth, including training programs to enhance your skills. Located in a lively community, our pub not only provides a welcoming atmosphere for patrons but also fosters a positive environment for staff, making it an excellent place to build your career.
