At a Glance
- Tasks: Lead operational excellence in a busy NHS GP surgery and enhance patient care.
- Company: Join The Red House Group, a progressive training practice with a focus on quality care.
- Benefits: Enjoy generous leave, life assurance, on-site parking, and continuous training opportunities.
- Other info: Be part of a supportive team dedicated to improving general practice.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: 2+ years of GP NHS experience and familiarity with EMIS/ARDENS required.
The predicted salary is between 37338 - 44962 £ per year.
We are looking for a motivated and operationally focused Deputy Practice Manager to take a leading role in delivering the practice's contractual, quality and service objectives. Working closely with the Practice Manager, Partners and clinical leads, you will use data, digital tools and operational planning to turn performance into action and maximise achievement across QOF, IIF, Enhanced Services, immunisation programmes and other contractual requirements.
A key part of the role will involve coordinating nursing, pharmacist and healthcare assistant clinics to ensure the right patients are identified, invited and reviewed at the right time. You will oversee recalls, searches, reporting, campaign planning and service delivery processes using systems including EMIS, Ardens and Accurx to improve uptake, close performance gaps and support excellent patient outcomes. Alongside performance delivery, you will provide operational leadership across administrative support functions, contribute to workforce coordination and development, support digital improvement projects and help ensure the smooth day‑to‑day running of a modern, forward‑thinking general practice.
Main duties of the job Duties and Responsibilities:
- Ensure a good knowledge of service specifications (e.g., QOF, ECF, IIF, immunisation programmes) and plan how to achieve these targets through coordinating nursing and pharmacist clinics.
- Run and interpret EMIS and Ardens searches, audits and performance reports.
- Monitor the recall register, including creating and modifying EMIS and Accurx templates, protocols, forms and documents.
- Complete and submit monthly or quarterly enhanced service claims.
- Monitor weekly/monthly care home specification requirements to ensure these are met.
- Update the website, screen slides in waiting rooms and answer phone messages as necessary.
- Organise and coordinate the annual Flu/Covid campaign with logistical oversight to ensure supply, patient invites and clinics.
- Be involved in project work (e.g., new software/app launch) as directed by the Practice Manager and participate in practice improvement and digital transformation projects.
- Line‑manage 4–5 administrative support staff members (rota, annual leave, absences) and carry out appraisals and development support.
- Set up user profiles, Smartcards and system access for new starters; assist in training new staff on the EMIS system; support with IT issues to ensure smooth running of the clinics; work with the IT lead to facilitate new IT solutions.
About us
The Red House Group is a progressive 3‑site training and teaching practice serving approximately 20,000 patients across Radlett. We are a multidisciplinary team of over 40 staff committed to delivering high‑quality, patient‑centred care and continuously improving how general practice is delivered.
Generous annual leave entitlement
Life assurance (via NHS pension)
On‑site parking
Supportive team environment
Training and development opportunities
Experience
Experience of working within a support/administrative team using EMIS/ARDENS. GP NHS Experience of minimum 2 years.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Deputy Practice Manager NHS GP Surgery in Radlett employer: The Red House Group
The Red House Group is an exceptional employer, offering a supportive team environment and generous annual leave entitlement, making it an ideal place for those seeking a fulfilling career in healthcare. With a strong focus on training and development opportunities, employees are encouraged to grow within a progressive practice that prioritises high-quality, patient-centred care. Located in Radlett, the practice fosters a collaborative culture where operational leadership and innovation are at the forefront of delivering excellent patient outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Practice Manager NHS GP Surgery in Radlett
✨Get Involved with Local Health Initiatives
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We think you need these skills to ace Deputy Practice Manager NHS GP Surgery in Radlett
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at The Red House Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at The Red House Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to The Red House Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at The Red House Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at The Red House Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research The Red House Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
