At a Glance
- Tasks: Deliver exceptional guest experiences and ensure smooth hotel operations during night shifts.
- Company: Join the award-winning Red Carnation Hotels, known for luxury and hospitality excellence.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and free meals on duty.
- Other info: Flexible shifts, excellent career development opportunities, and fun social events await you!
- Why this job: Be part of a vibrant team in a prestigious hotel, making a real impact on guest satisfaction.
- Qualifications: Previous experience in a 4 or 5-star hotel and a passion for luxury service.
The predicted salary is between 30000 - 30000 £ per year.
Browse opportunities across Red Carnation Hotels and apply online.
£30,000 OTE per annum, plus other exciting perks and benefits!
Night Team Member ***luxury hotel***
What's in it for you from day one
• £30,000 OTE per annum, plus other exciting perks and benefits!
- Holiday allowance starting at 28 days and increasing with length of service to 36 days.
- Nutritious free meals on duty.
- Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
- Excellent development opportunities with 80% of our managers being home-grown.
- Two paid volunteering days each year, so we can give back to our communities.
- Access to the Employee Assistance Programme through our partners at Hospitality Action.
- Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
- Complimentary quality uniform and dry-cleaning services.
What's in it for you later
- Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
- Enhanced maternity pay of 13 weeks, fully paid.
- Enhanced paternity pay of 2 weeks, fully paid.
- £800 baby payment to support you and your baby with the essentials.
- Fantastic recommend a friend bonus scheme worth up to £600.
- Cross-departmental training available within your property, because we know you're a curious individual.
- 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva, and South Africa!
- We are seeking an enthusiastic and guest-focused
Night Team Member to join our Front Office team on a full-time basis.
This is an exciting opportunity for an individual who enjoys delivering exceptional guest experiences and thrives in a varied, hands-on role.
Working throughout the night, you will play a vital role in ensuring the smooth operation of the hotel, providing outstanding service across both Reception and Food & Beverage while maintaining the highest standards of presentation, safety and guest care.
You will also occasionally support day shifts, providing flexibility across the department.
As a member of the Front Office team, our colleagues and guests expect an individual whose appearance, clothing and general demeanour reflect the high standards of Red Carnation Hotels.
You will bring confidence, professionalism and a positive attitude to your role, recognising that guest satisfaction through service and performance is of paramount importance.
Location
The Egerton House Hotel
Employment Type
Permanent
Working pattern
5 nights on, 2 nights off.
The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development.
We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024.
We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.
Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.
The Egerton House Hotel is a luxury five-star town house hotel with 28 bedrooms and suites.
The drawing room is where the fabulous range of Afternoon Teas are served, and the intimate bar is world famous for its Martini cocktails.
Located in one of London's most prestigious areas on a quiet tree-lined street in the heart of fashionable Knightsbridge, within walking distance of Harrod’s and the V&A Museum the Egerton House Hotel is known for its Pet Afternoon Tea.
Key Responsibilities of a Night Team Member
- Delivering a warm and professional welcome to all guests throughout the night.
- Completing guest check-ins and check-outs in line with company standards.
- Maintaining accurate guest profiles, guest histories and hotel records.
- Handling reservations and enquiries while helping to maximise occupancy and revenue.
- Being knowledgeable about hotel facilities, promotions, packages and experiences.
- Promoting sister hotels, restaurants and bars across the Red Carnation collection.
- Preparing and serving items from the night menu and early breakfast offering.
- Supporting Food & Beverage operations through stock replenishment and preparation for the following day.
- Completing Night Audit procedures and reconciling banking activities.
- Delivering room service orders efficiently and in line with hotel standards.
- Ensuring reception, lobby, pantry and public areas are presented to the highest standard.
- Conducting security checks, fire walks and maintaining a safe environment for guests and colleagues.
- Handling guest requests and escalating concerns appropriately.
- Maintaining accurate shift handovers and operational communication.
- Supporting sustainability initiatives and reducing waste and energy consumption within the department.
What are we looking for?
- Previous Front Office experience within a 4 or 5-star hotel environment.
- Excellent written and verbal English communication skills.
- A genuine passion for luxury hospitality and guest service.
- A confident, personable and professional approach.
- The ability to work independently and use initiative during night shifts.
- Strong organisational skills and attention to detail.
- Experience working with hotel systems; Opera Cloud experience would be advantageous.
- Previous experience handling guest enquiries and reservations.
- A positive, enthusiastic and self-motivated attitude.
- Flexibility to work a variety of shifts as required by the business.
- A commitment to maintaining the high service standards associated with Red Carnation Hotels.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK
OUR AWARD-WINNING COLLECTION
Our hotels are located in exceptional places that personally inspired our founders and continue to reflect the Red Carnation philosophy: chosen because they are places we genuinely love, feel connected to, and can bring to life through exceptional hospitality.
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Room Service Waiter The Rubens at the Palace Hotel London £35,000 OTE per annum plus other exci[...] employer: The Red Carnation Hotel Collection
Red Carnation Hotels is an exceptional employer that prioritises the growth and development of its employees through a structured Graduate Management Programme, offering hands-on experience in luxury hospitality across the UK, Ireland, and Switzerland. With a vibrant work culture that celebrates diversity, generous holiday allowances, and numerous perks such as free meals and team-building events, employees are empowered to thrive in their careers while enjoying a supportive and engaging environment.
Contact Details:
The Red Carnation Hotel Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Room Service Waiter The Rubens at the Palace Hotel London £35,000 OTE per annum plus other exci[...]
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Red Carnation Hotel Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Red Carnation Hotel Collection
Don't be shy about reaching out to The Red Carnation Hotel Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Room Service Waiter The Rubens at the Palace Hotel London £35,000 OTE per annum plus other exci[...]
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Red Carnation Hotel Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Red Carnation Hotel Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
