At a Glance
- Tasks: Supervise room service operations, ensuring high-quality guest experiences and team development.
- Company: Luxury hotel in London known for excellence and employee development.
- Benefits: Competitive salary, 28-36 days holiday, free meals, and extensive training programmes.
- Other info: Enjoy discounts, recognition events, and opportunities for cross-departmental training.
- Why this job: Join a vibrant team and make a real impact in a prestigious hotel environment.
- Qualifications: Experience in room service or food & beverage, strong communication, and leadership skills.
The predicted salary is between 33500 - 33500 £ per year.
Room Service Supervisor *** luxury hotel in London***
What’s in it for you from day one
• £33,500 OTE per annum, plus other exciting benefits and perks!
- Holiday allowance starting at 28 days and increasing with length of service to 36 days.
- Nutritious free meals on duty.
- Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
- Excellent development opportunities with 80% of our managers being home-grown.
- Two paid volunteering days each year, so we can give back to our communities.
- Access to the Employee Assistance Programme through our partners at Hospitality Action.
- Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
- Complimentary quality uniform and dry-cleaning services.
What's in it for you later
- Cycle to work scheme which can save you up to 47% on the bike and equipment.
- Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
- Enhanced maternity pay of 13 weeks, fully paid.
- Enhanced paternity pay of 2 weeks, fully paid.
- £800 baby payment to support you and your baby with the essentials.
- Fantastic recommend a friend bonus scheme worth up to £600.
- Cross-departmental training available within your property, because we know you're a curious individual.
- 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa!
- We are looking for a
Room Service Supervisor to join our team on a full-time basis.
We are looking for someone with previous experience within a Room Service Supervisor role with excellent communication skills and strong attention to detail who enjoys delivering personalised service to guests.
This position reports into the Darshan Ariyage, Room Service Manager.
Location
The Milestone Hotel and Residences
Employment type
Full Time
Working pattern
5 days a week. Early Shifts 7am-3.30pm. Late Shifts 2pm-10.30pm.
The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development.
We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024.
We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.
Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.
The Milestone Hotel and Residences is a beautiful five-star hotel located opposite Kensington Palace Gardens and close to The Royal Albert Hall.
This property has 43 individually designed bedrooms, 13 luxury suites and 6 long-stay apartments, a classic lounge area for Afternoon Tea, a modern Stables Bar and a 2 Rosettes restaurant, named Cheneston's.
Key Responsibilities of a Room Service Supervisor
- Oversee all aspects of the daily operations of the hotel’s room service, ensuring consistent, high-quality service is delivered to guests.
- Collaborate with other departmental managers, keeping them informed of any Food & Beverage challenges as they arise and working together to resolve issues efficiently.
- Supervise and guide the Room Service team, ensuring smooth operations and maintaining high standards of service.
- Train, coach, and develop the Room Service team to ensure service consistency and adherence to hotel standards.
- Ensure timely and accurate order delivery to guest rooms, maintaining attention to detail in both food quality and presentation.
- Monitor room service inventory levels, ensuring stock is adequately maintained and all items are in good condition.
- Handle guest feedback and concerns, ensuring that any issues are addressed promptly to maintain a high level of guest satisfaction.
- Effectively maintain and check the in-room minibars for usage, expiry dates, replenishing and charging.
- Delivering in-room amenities to guest before and during their stay.
What are we looking for?
- Previous experience in a Room Service department or Food & Beverage environment, ideally within a luxury hotel or high-end service environment.
- Excellent communication skills, with the ability to effectively liaise with both guests and colleagues.
- Strong attention to detail and a passion for delivering personalized, exceptional service.
- Leadership abilities, with experience in supervising and developing a team.
- Ability to work efficiently under pressure in a fast-paced environment, while maintaining professionalism and calm.
- A proactive, problem-solving attitude with a focus on guest satisfaction.
- Flexibility to work various shifts, including evenings, weekends, and holidays, as required by the operational needs.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.
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Room Service Supervisor employer: The Red Carnation Hotel Collection
Red Carnation Hotels is an exceptional employer that prioritises the growth and development of its employees through a structured Graduate Management Programme, offering hands-on experience in luxury hospitality across the UK, Ireland, and Switzerland. With a vibrant work culture that celebrates diversity, generous holiday allowances, and numerous perks such as free meals and team-building events, employees are empowered to thrive in their careers while enjoying a supportive and engaging environment.
Contact Details:
The Red Carnation Hotel Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Room Service Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Red Carnation Hotel Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Red Carnation Hotel Collection
Don't be shy about reaching out to The Red Carnation Hotel Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Room Service Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Red Carnation Hotel Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Red Carnation Hotel Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
