At a Glance
- Tasks: Welcome guests and create unforgettable experiences in a luxury hotel setting.
- Company: Join the award-winning Red Carnation Hotel Collection, known for excellence in hospitality.
- Benefits: Enjoy 28-36 days holiday, free meals, and fantastic perks like discounted stays.
- Other info: Participate in fun events and enjoy a supportive, inclusive work environment.
- Why this job: Be part of a vibrant team with opportunities for personal and professional growth.
- Qualifications: Previous hotel receptionist experience and a passion for outstanding guest service.
The predicted salary is between 25000 - 30000 £ per year.
£30,436 OTE per annum, plus other exciting benefits and perks! Holiday allowance starting at 28 days and increasing with length of service to 36 days. Nutritious free meals on duty. Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills. Excellent development opportunities with 80% of our managers being home‑grown. Two paid volunteering days each year, so we can give back to our communities. Access to the Employee Assistance Programme through our partners at Hospitality Action. Monthly tea parties and annual social events, including boat parties and festive events for your little ones. Complimentary quality uniform and dry‑cleaning services.
What's in it for you later: Vibrant hotel recognition events and hotel‑based incentives, including Employee of the Month and Manager of the Quarter. Enhanced maternity pay of 13 weeks, fully paid. Enhanced paternity pay of 2 weeks, fully paid. £800 baby payment to support you and your baby with the essentials. Fantastic recommend a friend bonus scheme worth up to £600. Cross‑departmental training available within your property, because we know you're a curious individual. 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets. Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva, and South Africa!
We are looking for an enthusiastic Receptionist to join our family on a full‑time basis. We are looking for someone with previous hotel receptionist experience with excellent communication skills and strong attention to detail who enjoys delivering personalised service to guests. This position reports to the Reception Manager.
Location: The Milestone Hotel & Residences
Employment type: Full‑time
Working pattern: Shift work 5 days on 2 days off
Key Responsibilities of a Receptionist:
- Checking in and out guests while delivering outstanding levels of service.
- Managing requests and creating memorable experiences.
- Compiling guests accounts and fulfilling administrative duties as well as ensuring the reception area is clean and tidy at all times.
- Addressing guest concerns or complaints in a calm and professional manner, ensuring timely resolution and escalating to management when necessary to maintain guest satisfaction.
What are we looking for?
- Previous hotel receptionist experience, ideally in a luxury or five‑star hotel environment.
- Strong communication skills, both verbal and written, with a friendly and professional demeanour.
- Excellent attention to detail and organisational skills.
- A passion for hospitality and delivering outstanding guest experiences.
- Ability to manage multiple tasks effectively while maintaining high service standards.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Receptionist employer: The Red Carnation Hotel Collection
At Red Carnation Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. With generous holiday allowances, award-winning training programmes, and a commitment to community engagement, our team members thrive in an environment that fosters growth and recognition. Located in the heart of London, The Milestone Hotel & Residences provides a unique opportunity to be part of a prestigious five-star establishment, where your contributions are valued and celebrated.
Contact Details:
The Red Carnation Hotel Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Red Carnation Hotel Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Red Carnation Hotel Collection
Don't be shy about reaching out to The Red Carnation Hotel Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Red Carnation Hotel Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Red Carnation Hotel Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
