At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Join the award-winning Red Carnation Hotel Collection, a leader in luxury hospitality.
- Benefits: Enjoy a competitive salary, 28+ days holiday, free meals, and fantastic perks.
- Other info: Dynamic work environment with excellent career growth and development opportunities.
- Why this job: Be at the heart of a luxury hotel and make a real impact on guest satisfaction.
- Qualifications: Experience in luxury hotel operations and a passion for outstanding service.
The predicted salary is between 31500 - 38500 £ per year.
- Operations Manager Luxury Hotel
- What’s in it for you from day one
• £50,000 OTE per annum, plus other exciting benefits and perks!
- Holiday allowance starting at 28 days and increasing with length of service to 36 days.
- Nutritious free meals on duty.
- Award-winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
- Excellent development opportunities with 80% of our managers being home-grown.
- Two paid volunteering days each year, so we can give back to our communities.
- Access to the Employee Assistance Programme through our partners at Hospitality Action.
- Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
- Complimentary quality uniform and dry-cleaning services.
- What's in it for you later
- Cycle to work scheme which can save you up to 47% on the bike and equipment.
- Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
- Enhanced maternity pay of 13 weeks, fully paid.
- Enhanced paternity pay of 2 weeks, fully paid.
- £800 baby payment to support you and your baby with the essentials.
- Fantastic recommend a friend bonus scheme worth up to £600.
- Cross-departmental training available within your property, because we know you're a curious individual.
- 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa!
We are seeking an experienced and hands-on Operations Manager to join our team on a full-time basis.
This is an exciting opportunity for a visible and passionate hotel professional who thrives in a luxury hospitality environment and enjoys being at the heart of the operation.
Working closely with the General Manager, you will play a key role in the day-to-day running of the hotel, ensuring exceptional guest experiences, seamless departmental collaboration and the consistent delivery of Forbes Five-Star standards throughout the property.
The ideal candidate will have previous operational leadership experience within a luxury hotel environment, strong commercial awareness, outstanding attention to detail and a genuine passion for personalised service.
As a true Red Carnation Hotels ambassador, you will be highly visible across the hotel, supporting and inspiring teams, engaging with guests and ensuring that every aspect of the operation reflects the exceptional standards for which The Egerton House Hotel is renowned.
Working pattern: 5 days out of 7, including evenings, weekends and bank holidays as required by the business.
About Red Carnation Hotel Collection
The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development.
We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024.
We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020 and 2023) from HRH The Princess Royal and City & Guilds.
Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence.
About The Egerton House Hotel
The Egerton House Hotel is a luxury five-star townhouse hotel with 28 individually designed bedrooms and suites.
Situated on a quiet tree-lined street in the heart of Knightsbridge, the hotel is renowned for its highly personalised service, award-winning Afternoon Tea, world-famous Martini experience and exceptional guest recognition.
Why join The Egerton House Hotel?
This is a fantastic opportunity to join one of London's most iconic boutique luxury hotels in a role that offers genuine visibility, influence and variety.
You will work alongside an exceptional team, contribute to the continued success of the hotel and play a key role in ensuring that every guest receives the personalised service that defines the Red Carnation Hotels experience.
Key Responsibilities of an Operations Manager
- Supporting the General Manager with the overall day-to-day operation of the hotel.
- Leading by example and maintaining a strong, visible presence across all departments.
- Ensuring Forbes Five-Star standards are consistently delivered throughout the guest journey.
- Working closely with Heads of Department to drive operational excellence and service consistency.
- Monitoring guest satisfaction and identifying opportunities to enhance the guest experience.
- Supporting commercial objectives through effective operational planning and cost awareness.
- Collaborating with central departments including People & Culture, Finance, Sales & Marketing and IT.
- Driving effective communication, training and engagement across the hotel.
- Ensuring full compliance with health & safety, fire safety and company policies.
- Supporting sustainability initiatives and continuous improvement across the operation.
What are we looking for
- Previous experience in a senior operational leadership role within a luxury hotel environment.
- A hands-on management style with the ability to lead from the floor.
- Exceptional guest service skills and a passion for creating memorable experiences.
- Strong communication and relationship-building skills.
- Excellent attention to detail and organisational ability.
- Commercial awareness and an understanding of hotel financial performance.
- The ability to motivate, support and develop teams across multiple departments.
- A proactive, adaptable and solution-focused approach.
- Experience working to Forbes Five-Star or equivalent luxury service standards would be advantageous.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.
#J-18808-Ljbffr
Operations Manager employer: The Red Carnation Hotel Collection
Red Carnation Hotels is an exceptional employer that prioritises the growth and development of its employees through a structured Graduate Management Programme, offering hands-on experience in luxury hospitality across the UK, Ireland, and Switzerland. With a vibrant work culture that celebrates diversity, generous holiday allowances, and numerous perks such as free meals and team-building events, employees are empowered to thrive in their careers while enjoying a supportive and engaging environment.
Contact Details:
The Red Carnation Hotel Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Red Carnation Hotel Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Red Carnation Hotel Collection
Don't be shy about reaching out to The Red Carnation Hotel Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Red Carnation Hotel Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Red Carnation Hotel Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
