At a Glance
- Tasks: Manage group reservations and ensure a seamless experience for guests.
- Company: Join the award-winning Red Carnation Hotels, known for excellence in hospitality.
- Benefits: Enjoy a competitive salary, holiday allowance, and exciting perks like discounts and social events.
- Other info: Work in a supportive culture that values diversity and employee development.
- Why this job: Be part of a dynamic team with excellent career growth opportunities in a luxury hotel environment.
- Qualifications: Strong communication skills and attention to detail; hospitality experience is a plus.
The predicted salary is between 28463 - 28463 £ per year.
Groups Coordinator Luxury Hotel Group
What's in it for you from day one
• £28,463 per annum plus other exciting perks and benefits!
- Holiday allowance starting at 20 days and increasing with length of service, plus bank holidays.
- Award-winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
- Excellent development opportunities, with long‑term career progression across the Red Carnation Hotel Collection, with 80% of our managers being home-grown!
- Two paid volunteering days each year, allowing you to give back to our communities.
- Access to the Employee Assistance Programme through our partners at Hospitality Action.
- Tea parties and annual social events, including festive celebrations for your little ones.
What's in it for you later
- Company-wide recognition schemes, incentives and celebrations.
- Enhanced maternity pay of 13 weeks, fully paid.
- Enhanced paternity pay of 2 weeks, fully paid.
- £800 baby payment to support you and your family.
- Fantastic recommend a friend bonus scheme worth up to £600.
- Cross-departmental training opportunities across Head Office and hotels worldwide.
- 50% off food and 25% off beverages in selected Red Carnation Hotels F&B outlets.
- Discounted accommodation rates across our hotels in the UK, Ireland, Guernsey, Geneva and South Africa.
- Social and team-building events
- Global Employee Appreciation Party, where we celebrate our incredible teams
- We are currently seeking a proactive and detail-driven
Groups Coordinator to join our Central Reservations team within our award-winning luxury hotel collection.
Based in our London Central Offices, this role is responsible for managing all aspects of group reservations across our portfolio of six hotels in London, one property in Guernsey, and one in Edinburgh.
From the initial enquiry stage through to confirmation, delivery, and post-departure follow-up, the Groups Coordinator will ensure a seamless and professional experience for both our guests and internal stakeholders.
Location
London Central Offices, 15 minute walk from London Victoria train/ tube
Employment type
Full time, permanent
Working pattern
Monday - Friday, 9:30am-6:00pm
The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development.
We were named Best Employer at the 2025 Cateys and received the prestigious AA Hotel Group of the Year 2024 award.
We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.
Our commitment to excellence has earned us multiple accolades including Top Employer UK for 2024 and 2025, recognising our outstanding employee conditions and commitment to workplace excellence.
What you'll be doing
- Managing group reservation enquiries from initial enquiry to confirmation
- Preparing quotations and proposals, liaising with relevant contacts on rates, availability and booking requirements
- Accurately recording all enquiries and bookings within Opera Cloud and associated tracking systems
- Responding professionally and efficiently to telephone and email enquiries
- Processing, selling, and confirming group reservations in line with company standards
- Conducting regular follow-ups to support conversion and maximise revenue opportunities
- Generating contracts, pro-forma invoices, and payment links and monitoring payments against agreed deadlines
- Managing rooming lists and ensuring all group details are accurately updated across systems
- Carrying out daily checks and arrival audits to ensure reservation accuracy and operational readiness
- Communicating group arrangements clearly to hotel teams and maintaining strong product knowledge across the collection
What we are looking for
- Previous experience in reservations, reception or customer service within a hospitality environment (desirable but not essential)
- Exceptional communication skills and a confident telephone manner
- A warm, professional, and guest‑focused approach
- Excellent attention to detail and accuracy
- Proficiency in Microsoft Office and hotel reservation systems (Opera Cloud, Syn Xis, or similar)
- Ability to multitask and prioritise in a fast‑paced environment
- A collaborative team player who takes initiative and remains calm under pressure
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive.
We electronically scan and store a copy of your passport/visa and/or ID card to confirm your Right to Work in the UK.
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Group Coordinator Red Carnation Hotels Central Office London £28,463 per annum plus other exciting perks and benefits employer: The Red Carnation Hotel Collection
Red Carnation Hotels is an exceptional employer that prioritises the growth and development of its employees through a structured Graduate Management Programme, offering hands-on experience in luxury hospitality across the UK, Ireland, and Switzerland. With a vibrant work culture that celebrates diversity, generous holiday allowances, and numerous perks such as free meals and team-building events, employees are empowered to thrive in their careers while enjoying a supportive and engaging environment.
Contact Details:
The Red Carnation Hotel Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Group Coordinator Red Carnation Hotels Central Office London £28,463 per annum plus other exciting perks and benefits
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to The Red Carnation Hotel Collection
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We think you need these skills to ace Group Coordinator Red Carnation Hotels Central Office London £28,463 per annum plus other exciting perks and benefits
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Red Carnation Hotel Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Red Carnation Hotel Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
