At a Glance
- Tasks: Manage F&B bookings and create memorable guest experiences in a luxury hotel.
- Company: Join the award-winning Chesterfield Mayfair Hotel in the heart of London.
- Benefits: Enjoy a competitive salary, 28+ days holiday, free meals, and fantastic perks.
- Other info: Opportunities for growth with 80% of managers promoted from within.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 36000 - 36000 £ per year.
F&B Bookings and Experience Coordinator ***Luxury hotel in London***
What’s in it for you from day one
• £36,000 OTE per annum, plus other exciting benefits and perks!
- Holiday allowance starting at 28 days and increasing with length of service to 36 days.
- Nutritious free meals on duty.
- Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
- Excellent development opportunities with 80% of our managers being home‑grown.
- Two paid volunteering days each year, so we can give back to our communities.
- Access to the Employee Assistance Programme through our partners at Hospitality Action.
- Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
- Complimentary quality uniform and dry‑cleaning services.
What's in it for you later
- Vibrant hotel recognition events and hotel‑based incentives, including Employee of the Month and Manager of the Quarter.
- Enhanced maternity pay of 13 weeks, fully paid.
- Enhanced paternity pay of 2 weeks, fully paid.
- £800 baby payment to support you and your baby with the essentials.
- Fantastic recommend a friend bonus scheme worth up to £600.
- Cross‑departmental training available within your property, because we know you're a curious individual.
- 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa!
We are excited to offer the opportunity for a F&B Bookings and Experience Coordinator to join our team.
The ideal candidate will have excellent and professional communication skills, with strong planning abilities and a proactive attitude.
This role is perfect for someone who thrives in a dynamic, fast‑paced environment and is eager to contribute to the success of the F&B department.
As the first point of contact for many of our guests, you will be responsible for managing bookings and reservations, handling larger Food & Beverage enquiries and proactively contacting guests to ensure every experience is tailored and memorable.
You will oversee deposits and reconciliations, maintain accurate booking records and work closely with the operational teams to maximise sales opportunities and deliver exceptional service.
Alongside guest‑facing responsibilities, you will support the wider Food & Beverage team with maintaining training documentation and ensuring food and beverage specifications are accurate and up to date, helping to drive consistency and excellence across our outlets.
You may also be required to complete additional administrative duties to support the smooth and efficient operation of the department.
Experience of using reservations platforms Open Table, Tagvenue, Design My Night and Wedding Dates is desirable.
Location
The Chesterfield Mayfair Hotel
Employment type
Full‑time, permanent
Working pattern
Monday‑Friday, occasional weekends required.
The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development.
We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024.
We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.
Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.
The Chesterfield Mayfair Hotel is a four‑star boutique hotel in the heart of exclusive Mayfair.
Some of its features include 107 bedrooms as well as seven different event spaces, a Butler’s Restaurant, a Terrace Bar, Stanley’s Rooftop Bar, and a Conservatory, where we offer our guests a welcoming, friendly atmosphere and exquisite food and drink.
Key Responsibilities of a F&B Bookings and Experience Coordinator
- Ensure the smooth administration of the F&B department, handling bookings and managing reservations.
- Maximise sales opportunities and contribute positively to the growth and success of the department.
- Communicate efficiently with the Operations team, ensuring seamless coordination of logistics and services.
- Nurture and maintain strong relationships with both corporate and agency clients to ensure exceptional experiences.
- Collaborate closely with the F&B department to ensure day‑to‑day operations run smoothly and strategically.
What are we looking for?
- Exceptional customer service and communication skills in English, both written and verbal.
- A team‑player with excellent organisational skills and the ability to work proactively.
- A self‑starter who is committed to achieving success in a fast‑paced luxury environment.
- A keen understanding of the sales process and ability to positively contribute to revenue.
- Experience with reservations platforms, including Open Table, Tagvenue, Design My Night and Wedding Dates desirable.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.
#J-18808-Ljbffr
F&B Coordinator The Chesterfield Mayfair Hotel London £36,000 OTE per annum, plus other excitin[...] employer: The Red Carnation Hotel Collection
Red Carnation Hotels is an exceptional employer that prioritises the growth and development of its employees through a structured Graduate Management Programme, offering hands-on experience in luxury hospitality across the UK, Ireland, and Switzerland. With a vibrant work culture that celebrates diversity, generous holiday allowances, and numerous perks such as free meals and team-building events, employees are empowered to thrive in their careers while enjoying a supportive and engaging environment.
Contact Details:
The Red Carnation Hotel Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land F&B Coordinator The Chesterfield Mayfair Hotel London £36,000 OTE per annum, plus other excitin[...]
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Red Carnation Hotel Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Red Carnation Hotel Collection
Don't be shy about reaching out to The Red Carnation Hotel Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace F&B Coordinator The Chesterfield Mayfair Hotel London £36,000 OTE per annum, plus other excitin[...]
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Red Carnation Hotel Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Red Carnation Hotel Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
