At a Glance
- Tasks: Welcome guests and create memorable experiences in a luxury hotel setting.
- Company: Join the award-winning Red Carnation Hotel Collection, known for excellence in hospitality.
- Benefits: Earn £15.59 OTE per hour, enjoy 28+ days holiday, and free meals on duty.
- Other info: Enjoy a dynamic work environment with a commitment to diversity and community support.
- Why this job: Be part of a vibrant team with fantastic development opportunities and fun social events.
- Qualifications: Previous hotel receptionist experience and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Casual Receptionist luxury hotel
What's in it for you from day one
• £15.59 OTE per hour, plus other exciting benefits and perks!
- Holiday allowance starting at 28 days and increasing with length of service to 36 days.
- Nutritious free meals on duty.
- Fantastic recommend a friend bonus scheme worth up to £600.
- Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
- Excellent development opportunities with 80% of our managers being home grown.
- Two paid volunteering days each year, so we can give back to our communities.
- Access to the Employee Assistance Programme through our partners at Hospitality Action.
- Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
- Complimentary quality uniform and dry cleaning services.
- We are looking for an enthusiastic
Receptionist to join our family on a casual basis.
We are looking for someone with previous hotel receptionist experience with excellent communication skills and strong attention to detail who enjoys delivering personalised service to guests.
This position reports to the Assistant Front Office Manager.
Location
The Rubens at the Palace Hotel
Employment type
Casual
Working pattern
Varied Hours
The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development.
We were named Best Employer at the 2025 Cateys and received the prestigious AA's Hotel Group of the Year award for 2024.
We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.
Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.
The Rubens at the Palace Hotel is a stunning five star property located in the heart of London's Victoria and within walking distance of Buckingham Palace.
This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge and Champagne Bar, as well as 9 well equipped function rooms.
Key Responsibilities of a Receptionist
- Checking in and out guests while delivering outstanding levels of service.
- Managing requests and creating memorable experiences.
- Compiling guests accounts and fulfilling administrative duties as well as ensuring the reception area is clean and tidy at all times.
- Addressing guest concerns or complaints in a calm and professional manner, ensuring timely resolution and escalating to management when necessary to maintain guest satisfaction.
What are we looking for?
- Previous hotel receptionist experience, ideally in a luxury or five star hotel environment.
- Strong communication skills, both verbal and written, with a friendly and professional demeanour.
- Excellent attention to detail and organizational skills.
- A passion for hospitality and delivering outstanding guest experiences.
- Ability to manage multiple tasks effectively while maintaining high service standards.
What's in it for you?
- Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
- Professional, award winning learning and development opportunities from day one.
- Fantastic recommend a friend and family bonus scheme worth up to £600.
- Enhanced paid maternity leave & paternity leave.
- 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels worldwide.
- Two paid volunteering days each year, because we care about our community.
- Access to immediate Employee Assistance Programme, because we care about our employees.
- Vibrant hotel recognition events every month and hotel based incentives (Employee of the Month / Manager of the Quarter).
- Social and team building events per hotel.
- Global Employee Appreciation Party, where we get to celebrate our incredible teams.
- Free meals on duty.
- Complimentary uniform and dry cleaning services.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the 'Right to Work' in the UK
Casual Receptionist employer: The Red Carnation Hotel Collection
Red Carnation Hotels is an exceptional employer that prioritises the growth and development of its employees through a structured Graduate Management Programme, offering hands-on experience in luxury hospitality across the UK, Ireland, and Switzerland. With a vibrant work culture that celebrates diversity, generous holiday allowances, and numerous perks such as free meals and team-building events, employees are empowered to thrive in their careers while enjoying a supportive and engaging environment.
Contact Details:
The Red Carnation Hotel Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at The Red Carnation Hotel Collection and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Receptionist
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The Red Carnation Hotel Collection that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The Red Carnation Hotel Collection.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The Red Carnation Hotel Collection get a sense of who you are beyond your experience!
How to prepare for a job interview at The Red Carnation Hotel Collection
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The Red Carnation Hotel Collection and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
