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For Companies At a Glance
- Tasks: Serve food and drinks, ensuring a top-notch experience for guests.
- Company: Join the award-winning Red Carnation Hotel Collection, a leader in hospitality.
- Benefits: Enjoy 20+ days holiday, service charge, discounts, and paid volunteering days.
- Why this job: Be part of a supportive team in a luxury setting with growth opportunities.
- Qualifications: Previous experience in hospitality and a passion for customer service required.
- Other info: Work in a stunning location with views of Edinburgh Castle.
Casual Waiter / Waitress role at The Red Carnation Hotel Collection (Red Carnation Hotels)
Incredible Benefits
We are looking for a Casual Waiter to join our family. We are seeking someone with excellent customer service skills, strong interpersonal abilities, attention to detail, and experience in a similar role in a luxury hotel environment. This is a full-time role reporting to the Food & Beverage Manager.
Location: 100 Princes Street, Edinburgh
Employment type: Casual
Working pattern: Shift work
Salary: £12.21 per hour + service charge
The Red Carnation Hotel Collection is recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the AA’s Hotel Group of the Year award for 2024. We are proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, 2023) from HRH The Princess Royal and City & Guilds.
Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for 2024 and 2025, and other industry recognitions related to employee conditions and workplace excellence.
100 Princes Street is our first hotel in Scotland and is home to 25 iconic guest rooms and five suites. The hotel’s signature spaces offer direct views of Edinburgh Castle. The Wallace is our all-day lounge, dining room, bar, library and tasting room, serving hearty fare with local produce. Guests can also enjoy traditional afternoon tea while gazing at Edinburgh Castle.
Key Responsibilities Of a Waiter
- Take food and beverage orders accurately, communicating requests clearly to the kitchen and bar staff.
- Be familiar with all menu items and products to offer informed recommendations and answer guest questions.
- Ensure tables are cleaned, set up to the highest standards, and maintained throughout service.
- Engage with guests and provide attentive service to create a memorable experience.
- Maintain all service areas to the highest standards of cleanliness and hygiene in line with hotel standards.
What are we looking for?
- Ability to connect with guests and provide personalised service with a warm, professional attitude.
- Keen eye for detail to ensure high standards of service and presentation.
- Collaborative and positive attitude with the ability to work well within a team.
- Previous experience in a similar role within a luxury hotel or fine dining setting.
What’s in it for you?
- Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays.
- Excellent service charge added to your salary every month.
- Professional, award-winning learning and development opportunities from day one.
- Recommend a friend and family bonus scheme worth up to £600.
- Enhanced paid maternity leave & paternity leave.
- 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels worldwide.
- Two paid volunteering days each year, because we care about our community.
- Access to immediate Employee Assistance Programme for employee wellbeing.
- Hotel-based recognition events and incentives (Employee of the Month / Manager of the Quarter).
- Social and team-building events per hotel.
- Global Employee Appreciation Party to celebrate our teams.
- Free meals on duty and complimentary uniform and dry-cleaning services.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We electronically scan and store a copy of your passport/visa and/or ID to verify Right to Work in the UK.
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Casual Waiter / Waitress employer: The Red Carnation Hotel Collection (Red Carnation Hotels)
Contact Detail:
The Red Carnation Hotel Collection (Red Carnation Hotels) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Waiter / Waitress
✨Tip Number 1
Familiarise yourself with the Red Carnation Hotel Collection's values and mission. Understanding their commitment to excellence and employee development will help you align your responses during any interviews or conversations with the hiring team.
✨Tip Number 2
Highlight your previous experience in luxury hotel environments or fine dining settings when networking. Connect with current or former employees on platforms like LinkedIn to gain insights about the company culture and potentially get a referral.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided excellent customer service in past roles. Think of scenarios where you went above and beyond for guests, as this will demonstrate your suitability for the role.
✨Tip Number 4
Showcase your attention to detail by being observant during any interactions with the hotel. Note how staff engage with guests and maintain service areas, and be ready to discuss how you would contribute to maintaining those high standards.
We think you need these skills to ace Casual Waiter / Waitress
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Casual Waiter/Waitress position. Tailor your application to highlight relevant experience in customer service and luxury hotel environments.
Craft a Personalised CV: Create a CV that showcases your previous experience in similar roles, emphasising your customer service skills and attention to detail. Use specific examples to demonstrate how you've excelled in past positions.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at The Red Carnation Hotel Collection and how your values align with theirs, particularly regarding excellence in service.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at The Red Carnation Hotel Collection (Red Carnation Hotels)
✨Know the Menu Inside Out
Familiarise yourself with the menu items and any special offerings. Being able to confidently discuss dishes and make recommendations will impress your interviewers and show that you're serious about the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond for guests, as this is crucial in a luxury hotel environment.
✨Demonstrate Attention to Detail
During the interview, emphasise your keen eye for detail. Discuss how you ensure tables are set up perfectly and how you maintain cleanliness and hygiene standards, as these are vital in the hospitality industry.
✨Exude a Positive Attitude
A collaborative and positive attitude is essential for this role. Be sure to convey your enthusiasm for working in a team and your ability to connect with guests, as this will resonate well with the interviewers.
