At a Glance
- Tasks: Manage customer orders and ensure smooth communication between teams.
- Company: Dynamic company in Wrexham with a focus on customer satisfaction.
- Benefits: Up to £39,000 salary, hybrid work, 25 days holiday, and healthcare.
- Other info: Great career growth opportunities and a collaborative work environment.
- Why this job: Join a supportive team and make a real difference in customer experience.
- Qualifications: Experience in customer service or order management is a plus.
The predicted salary is between 39000 - 39000 £ per year.
Salary: Up to £39,000 per annum (depending on skills and abilities)
Employment Type: Permanent
Location: Wrexham
Working Hours: Monday to Friday – 08:30-16:30
Benefits:
- Hybrid opportunity after 6 months' probation (2 days home, 3 days office)
- Company bonus of 5% of annual salary based on performance and company performance
- 25 days holiday plus bank holidays (shutdown over Christmas week)
- Pension – 5% employer contributions
- Bupa Healthcare
Responsibilities:
- Oversee customer orders from initial entry through to invoicing, ensuring accuracy, compliance, and timely processing
- Serve as the primary point of contact between customers and internal teams, including planning, logistics, and quality
- Maintain accurate customer master data, ensuring consistency with pricing structures and contractual agreements
- Manage customer portals, including order uploads, KPI reporting, and documentation handling
- Support complaint resolution, rebates, and deductions in collaboration with relevant teams
- Ensure all export documentation and compliance requirements are complete and accurate
- Track and enhance customer KPIs using data-driven insights and proactive issue resolution
Candidate Profile:
- Background in customer service, supply chain, or order management is beneficial
- Working knowledge of ERP systems (e.g. SAP) is useful
- Strong understanding of export compliance, documentation, pricing, invoicing, complaint handling, and deduction processes; proven experience managing complex orders, tracking and reporting KPIs, and working with units of measure, conversion rates, and shipping documentation
- Fluent in English (written and spoken); additional language skills (French, Spanish, or German) are advantageous
Customer Service & Order Management Specialist in Wrexham employer: The Recruitment Source for Clockwork Organisation
As an HGV Class 2 Refuse Driver with Clockwork Organisation, you'll join a supportive and dedicated recycling team in Newtown, where your contributions to safe waste disposal are valued. Enjoy a stable work environment with daytime hours, opportunities for overtime, and a culture that prioritises teamwork and communication, making it an excellent place for personal and professional growth.
Contact Details:
The Recruitment Source for Clockwork Organisation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Order Management Specialist in Wrexham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Recruitment Source for Clockwork Organisation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Recruitment Source for Clockwork Organisation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Order Management Specialist in Wrexham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Recruitment Source for Clockwork Organisation:Your cover letter is your chance to shine! Tell us why you want to work at The Recruitment Source for Clockwork Organisation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Recruitment Source for Clockwork Organisation!
How to prepare for a job interview at The Recruitment Source for Clockwork Organisation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
