At a Glance
- Tasks: Manage exciting print and digital projects while building strong client relationships.
- Company: Reputable Print Management company known for outstanding customer service.
- Benefits: Collaborative culture, career growth opportunities, and a focus on employee well-being.
- Other info: Fast-paced environment with opportunities to learn and grow.
- Why this job: Join a dynamic team and make a real impact in delivering exceptional service.
- Qualifications: 5 years' experience in account management with strong project management skills.
The predicted salary is between 28800 - 43200 £ per year.
About the Company
Our client is a well-established Print Management company with a strong reputation for delivering outstanding customer experiences. Their commitment to service excellence was recognised when they won Customer Service Team of the Year in 2025. They are a values-led business that puts customers at the heart of everything they do. To support their continued growth, they are now looking for a proactive and energetic Account Manager to join their collaborative team, delivering high-quality print and digital communications for a diverse range of clients.
The Role
This is a fast-paced and varied role where no two days are the same. As an Account Manager, you will oversee the end-to-end delivery of multi-channel communication projects, working closely with internal teams and external suppliers to ensure every project runs smoothly from brief to final delivery. You’ll be someone who thrives in a dynamic environment, enjoys managing multiple projects simultaneously, and takes pride in delivering exceptional service. Strong attention to detail, excellent communication skills, and a proactive mindset will be key to success in this role.
Key Responsibilities
- Act as the main point of contact for clients, building strong relationships and delivering exceptional service.
- Manage multiple print and mailing projects, ensuring they are delivered on time and to specification.
- Take detailed client briefs and translate them into clear production instructions for internal teams and suppliers.
- Coordinate workflows across print, data, digital and fulfilment teams from artwork through to dispatch.
- Review artwork, proofs and data to ensure accuracy, quality and compliance.
- Liaise with suppliers to schedule production, manage quality control, and negotiate pricing where appropriate.
- Handle and review client-supplied data, ensuring it is correctly prepared for personalisation and mailing.
- Prepare quotes and monitor job costs to maintain profitability and cost control.
- Identify opportunities to improve processes, enhance service and support upselling opportunities.
- Coordinate mailing and delivery schedules, ensuring postal requirements and deadlines are met.
- Maintain accurate documentation and update internal systems with job progress.
- Proactively resolve issues, keeping clients informed and ensuring minimal disruption.
About You
- Around 5 years’ experience in a similar role within print, mailing, communications, or a related industry.
- Strong project management and organisational skills, with the ability to manage multiple deadlines.
- Excellent communication and relationship-building abilities.
- A detail-focused and proactive approach to problem solving.
- Comfortable working in a fast-paced, collaborative environment.
- Keen to learn new skills and contribute to a high-performing customer-focused team.
Why Apply?
You’ll be joining a collaborative and customer-focused organisation that values its people and takes pride in delivering exceptional work. If you’re looking for a role where you can build strong client relationships, manage exciting projects, and grow your career within a supportive team, we’d love to hear from you.
Interested? Share your CV with us and let’s arrange a call to discuss the opportunity further.
Account Manager in Stockport employer: THE RECRUITMENT ORCHARD
The Recruitment Orchard is an exceptional employer located in London, offering a dynamic work culture that prioritises innovation and employee growth. With a strong commitment to investing in its people and technology, the company provides meaningful career development opportunities, making it an ideal place for professionals looking to thrive in the print and POS industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Stockport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at THE RECRUITMENT ORCHARD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like THE RECRUITMENT ORCHARD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to THE RECRUITMENT ORCHARD:Your cover letter is your chance to shine! Tell us why you want to work at THE RECRUITMENT ORCHARD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at THE RECRUITMENT ORCHARD!
How to prepare for a job interview at THE RECRUITMENT ORCHARD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
