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- Tasks: Build relationships and showcase training programmes to enhance employment opportunities.
- Company: Established training provider in the heart of Brighton.
- Benefits: Competitive salary of £26,500 and a supportive work environment.
- Why this job: Make a real difference by helping others improve their job prospects.
- Qualifications: Strong communication skills, attention to detail, and CRM experience.
- Other info: Join a positive team dedicated to empowering the long-term unemployed.
The predicted salary is between 21000 - 30000 £ per year.
Our client is a long-established training provider based in the centre of Brighton. They provide vocational training and qualifications to the long term unemployed with a view of enhancing their employment opportunities. They currently seek a Customer Service Advisor to join the team.
Day-to-day you will be building relationships with job centres and third-party organisations. You will be showcasing up-and-coming training programmes, advising on available spaces and outlining next steps. You will subsequently be responsible for correctly coordinating would-be learners with the internal team, feeding back to third parties and stakeholders and documenting success.
The successful candidate will be required to have:
- Excellent written and verbal communication skills
- Great attention to detail
- Experience of operating CRM systems
- A positive mindset
A salary of £26,500 per annum is provided. For further information please apply below.
Outbound Customer Service Advisor employer: The Recruitment Lab
Contact Detail:
The Recruitment Lab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to customer service or training. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service. Think about how you’d handle specific scenarios and be ready to share your experiences. We want you to shine!
✨Tip Number 3
Showcase your skills! If you’ve got experience with CRM systems, make sure to highlight that in conversations. It’s a big plus for roles like the Outbound Customer Service Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Outbound Customer Service Advisor
Some tips for your application 🫡
Showcase Your Communication Skills: Since the role requires excellent written communication, make sure your application reflects this. Use clear and concise language, and don’t forget to proofread for any typos or grammatical errors!
Highlight Relevant Experience: We want to see how your past experiences align with the job. If you've worked in customer service or have experience with CRM systems, be sure to mention it! Tailor your application to show how you can bring value to our team.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, ensure all information is accurate and complete. This not only shows your attention to detail but also your commitment to the application process.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Recruitment Lab
✨Know the Company Inside Out
Before your interview, take some time to research the training provider. Understand their mission, values, and the specific programmes they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Outbound Customer Service Advisor, communication is key. Prepare examples of how you've successfully built relationships in previous roles. Practice articulating your thoughts clearly and confidently, as this will demonstrate your verbal skills during the interview.
✨Highlight Your Attention to Detail
Be ready to discuss situations where your attention to detail made a difference. Whether it was coordinating with teams or documenting success stories, having specific examples will illustrate your capability to manage tasks accurately and efficiently.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is essential, brush up on any relevant software you’ve used before. If you can, mention specific features or functions that you’re comfortable with, as this will show that you’re prepared to hit the ground running.
