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- Tasks: Assist customers with insurance claims and provide empathetic support.
- Company: Join a dynamic team in the heart of Brighton, focused on customer care.
- Benefits: Enjoy weekly pay, full training, and flexible shift patterns.
- Why this job: Make a real difference by helping customers during challenging times.
- Qualifications: Empathy and excellent listening skills are essential; no prior experience needed.
- Other info: Work in a supportive environment with a focus on personal development.
Inbound Customer Service Advisor Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. Working from offices in the centre of Brighton the team are the first point of contact for customers looking to start an insurance claim following injury, medical emergency or other factors related to travel insurance. Candidates will be listening to and capturing details from the customer, answer questions and when needed create a case file for the insurance firm to work from. In some cases customers can be emotional, sometimes distressed. Therefore, candidates need to be empathetic and with excellent listening skills. Full training is also provided for this role and candidates are paid for the training. The office is open 6 days a week. The successful candidate will need to be flexible and will work either an 8am-4pm or 9am-5pm shift pattern (Monday to Friday). In addition, a Saturday will have to be worked once every three weeks (9am-5pm). A salary of £12.60 per hour is provided and paid weekly. For further information please apply below
Inbound Customer Service Advisor employer: The Recruitment Lab
Contact Detail:
The Recruitment Lab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to insurance claims. Understanding the typical questions and concerns customers have will help you respond more effectively during the interview.
✨Tip Number 2
Practice your active listening skills. You might want to engage in role-playing exercises with friends or family to simulate customer interactions, focusing on empathy and understanding their needs.
✨Tip Number 3
Research the company’s values and mission. Being able to articulate how your personal values align with theirs can set you apart and show that you’re genuinely interested in the role.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts and occasional weekend work, demonstrating your willingness to adapt can make a positive impression.
We think you need these skills to ace Inbound Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Inbound Customer Service Advisor position. Tailor your application to highlight relevant experience and skills, especially in customer service and empathy.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience. Emphasise any roles where you had to handle emotional situations or provide support to customers, as this will be crucial for this role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, particularly your listening skills and ability to empathise with customers in distressing situations.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Recruitment Lab
✨Show Empathy
As an Inbound Customer Service Advisor, you'll be dealing with customers who may be distressed. Make sure to demonstrate your ability to empathise with their situation during the interview. Share examples of how you've handled similar situations in the past.
✨Highlight Listening Skills
Listening is key in this role. During the interview, emphasise your active listening skills. You could mention techniques you use to ensure you fully understand a customer's needs and how you capture important details.
✨Flexibility is Key
The job requires flexibility in working hours. Be prepared to discuss your availability and willingness to work the required shifts, including Saturdays. This shows that you're committed and ready to meet the company's needs.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare responses on how you would handle difficult calls or emotional customers. This will show your problem-solving skills and readiness for the job.
