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- Tasks: Be the face of our business, assisting customers and managing storage solutions.
- Company: Reputable self-storage provider in the South East of England.
- Benefits: Competitive salary, full training, and a supportive team environment.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Full UK Driving License, customer service skills, and physical fitness.
- Other info: Monday to Friday hours with weekend shifts; great career progression opportunities.
The predicted salary is between 22400 - 33600 £ per year.
Our client is a well-respected provider of self-storage units across the South East of England to both the public and commercial operations.
They seek a Customer Service Advisor (capable of driving a car or van) to join their team.
On a day-to-day basis the successful applicant will be the face of the business. You will be dealing with customers face-to-face at the storage facility, at their home/place of work and over the phone. You could be collecting goods from customers and unloading them into their storage. Subsequently, applicants are required to have a full UK Driving License (held for 6 years or more) with no more than 6 points.
In addition, you will be assisting in opening contracts with new customers and handling sales enquiries where appropriate. You will be involved in the everyday account management of existing customers (invoicing and credit collection), and you will be taking responsibility for the overall appearance of the facility.
Applicants will need to be physically fit and computer literate.
Hours of work are Monday to Friday (8.30am-5.30pm) with scheduled weekend shifts 2 out of 3 weekends (either a Saturday 9am-2pm or a Sunday 9am-12pm).
A salary of £28k per annum is provided rising to £29k after passing probation.
For further information please apply below.
Driver and Customer Service Advisor employer: The Recruitment Lab
Contact Detail:
The Recruitment Lab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver and Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and services so you can chat confidently about how you fit in. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face on the job and how you'd handle them. Role-playing with a friend can help you feel more prepared and less nervous.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart appearance can set the tone for a great conversation.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Driver and Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application specifically for the Driver and Customer Service Advisor role. Highlight your relevant experience, especially any customer service or driving roles you've had. This helps us see how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you the best candidate for this position.
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Recruitment Lab
✨Know the Company
Before your interview, take some time to research the company. Understand their services, values, and what sets them apart in the self-storage industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Driver and Customer Service Advisor, you'll be the face of the business. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your communication skills and ability to connect with customers, as this is crucial for the role.
✨Demonstrate Your Driving Experience
Since a full UK Driving License is essential, be ready to discuss your driving history. Mention any relevant experience you have with driving vans or larger vehicles, and reassure them of your safe driving record. This will help build trust in your ability to handle the driving aspect of the job.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face in the role, such as dealing with difficult customers or managing multiple tasks at once. Practising your responses to these situations can help you feel more confident during the interview. Remember, they want to see how you think on your feet!
