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- Tasks: Assist customers with travel and medical insurance queries while providing empathetic support.
- Company: Dynamic company located in the heart of Brighton, focused on customer care.
- Benefits: Earn £13.45 per hour, with paid training and flexible working hours.
- Other info: Work Monday to Friday with occasional weekend shifts; great for balancing studies.
- Why this job: Make a real difference by helping customers during their times of need.
- Qualifications: Strong listening skills and empathy are essential; no prior experience needed.
Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. Working from offices in the centre of Brighton, the team are the first point of contact for existing customers with questions about their travel or medical insurance policies. In some cases, customers with complex medical histories need to amend or update policy details. In every case, candidates will be listening carefully, solving problems and capturing details from the customer and updating policy details.
In extreme cases, customers can be emotional, even distressed as they discuss their medical history. Therefore, candidates need to be empathetic and have excellent listening skills. Full training is also provided for this role and candidates are paid for the training.
Hours of work are Monday to Friday 9am to 5pm. Candidates would be required to work one weekend in every 3 (Saturday 9-5 / Sunday 10am-4pm) – but you would not work more than 35 hours a week (5 days a week). A salary of £13.45 per hour is provided.
For further information please apply below.
Inbound Customer Advisor in Brighton employer: The Recruitment Lab
Contact Detail:
The Recruitment Lab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Advisor in Brighton
✨Tip Number 1
Make sure you research the company and its values before your interview. Knowing what they stand for will help you connect with the team and show that you're genuinely interested in being part of their customer service mission.
✨Tip Number 2
Practice your listening skills! Since this role involves dealing with customers who may be distressed, try role-playing scenarios with friends or family to get comfortable with empathetic responses and problem-solving on the spot.
✨Tip Number 3
When you apply through our website, make sure to highlight any previous customer service experience you have. Even if it’s not directly related, showing that you can handle customer interactions will give you an edge.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you fresh in their minds as they make their decision.
We think you need these skills to ace Inbound Customer Advisor in Brighton
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to empathise with customers. We want to see how you can connect with people, especially when they might be feeling a bit stressed or emotional.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without any fluff.
Tailor Your Application: Make sure to customise your application for this role. Mention specific experiences that relate to customer service and problem-solving, as these are key in our inbound team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role quickly!
How to prepare for a job interview at The Recruitment Lab
✨Know Your Stuff
Before the interview, make sure you understand the basics of travel and medical insurance. Familiarise yourself with common questions customers might have and think about how you would respond. This will show that you're proactive and ready to tackle customer queries.
✨Show Empathy
Since you'll be dealing with customers who may be distressed, practice your empathetic listening skills. During the interview, demonstrate your ability to connect with others by sharing examples of how you've handled sensitive situations in the past.
✨Practice Active Listening
In this role, listening is key. During the interview, make sure to listen carefully to the questions being asked and respond thoughtfully. You can even paraphrase what the interviewer says to show that you’re engaged and understand their points.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team dynamics or how success is measured in the role. It shows that you're genuinely interested in the position and helps you gauge if it's the right fit for you.