We are looking for a technically minded and customer-focused Technical Support Engineer to join our team. Reporting to the Technical Support Manager, you will provide technical support to internal teams and customers, preparing quotations, advising on product specifications and ensuring enquiries and projects are handled efficiently. Key Responsibilities Prepare technical quotations to meet customer requirements. Provide detailed product information and technical advice. Liaise with Engineering, Sales and other internal departments. Support projects, ensuring customer specifications and commercial margins are maintained. Respond to technical enquiries and maintain excellent customer service. Keep up to date with product developments and market opportunities. Undertake customer visits when required. Essential Requirements Experience with hydraulic products, including accumulators, filtration, coolers, valves and manifolds. Previous office-based and customer service experience. Excellent communication and interpersonal skills. Good IT skills, including Excel, Word and Outlook. Strong attention to detail and accuracy. Ability to work independently and use initiative. Desirable HNC/HND in Mechanical Engineering or equivalent experience. Technical sales or sales support experience. Ability to interpret hydraulic circuit diagrams. Knowledge of technical data and quality standards. Strong hydraulic knowledge and technical aptitude. If you have a technical background, enjoy problem-solving and thrive in a customer-focused role, we'd love to hear from you. If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection.
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Technical Support in Witney employer: The Recruitment Group
Join a dynamic and supportive team where your contributions truly matter. As a Sales & Customer Service Support Administrator, you'll enjoy flexible part-time hours while engaging in a varied role that fosters personal growth and development within a thriving business. With a focus on customer satisfaction and a collaborative work culture, this position offers the perfect opportunity to make a meaningful impact in a growing environment.
