At a Glance
- Tasks: Conduct engaging B2B telephone surveys and gather valuable market insights.
- Company: Award-winning UK business with a friendly and professional team.
- Benefits: Flexible hours, competitive pay, performance bonuses, and full training.
- Other info: Great opportunity to develop communication and research skills in a supportive environment.
- Why this job: Perfect for those who love talking to people without the pressure of sales.
- Qualifications: Friendly communicators with strong listening skills; experience in customer-facing roles preferred.
The predicted salary is between 12.71 - 12.71 £ per hour.
We are currently recruiting on behalf of our client, an established and award-winning UK business, for B2B Telephone Research & Survey Executives to join their friendly and professional team. This is an excellent opportunity for someone who enjoys speaking to people, asking questions and gathering information — without the pressure of a traditional sales role.
Our client works with businesses across a wide range of industries, conducting professional research projects that help organisations better understand their customers, markets and sectors. Whether you're looking for flexible part-time work or a full-time opportunity, this could be a great fit.
About the Role
As a B2B Telephone Research & Survey Executive, you'll be responsible for conducting professional research conversations with business professionals and decision-makers. Your day-to-day responsibilities will include:
- Conducting business-to-business research projects
- Carrying out telephone surveys with professionals and decision-makers
- Gathering customer feedback and valuable market intelligence
- Following structured questionnaires and research scripts
- Recording and accurately inputting information into company systems
- Engaging professionally with respondents across a variety of industries
- Representing our client's business and their customers in a professional manner
What We're Looking For
We're looking for friendly, reliable and confident communicators who enjoy talking to people and have excellent listening skills. You'll ideally have:
- A friendly and professional telephone manner
- Strong listening and attention-to-detail skills
- A positive and reliable attitude
- Confidence speaking with business professionals
- Good organisation and the ability to follow structured processes
- Previous experience in customer care, customer service or telephone-based roles is preferred, but not essential
- Experience in administration, retail, hospitality, call handling or other customer-facing roles would also be highly transferable.
Most importantly, you'll need to be comfortable speaking to people over the telephone and have the ability to build rapport quickly and professionally.
What's On Offer?
Our client offers a flexible and rewarding working environment, including:
- 16–40 hours per week
- Part-time and full-time opportunities
- Competitive pay from £12.71 per hour
- Weekly and monthly performance bonuses
- Bonuses worth up to £2,500 per annum following successful induction
- OTE of £29,000
- Full training and ongoing support
- A friendly and supportive working environment
- The opportunity to develop valuable communication and research skills
Who Could This Role Suit?
This opportunity could be ideal if you're currently working in:
- Customer care
- Administration
- Retail
- Telephone research
- Any other customer-facing role
It's also a great option for anyone looking to move away from a sales or target-heavy environment while still enjoying a role centred around communication and working with people.
Interested?
If you're friendly, confident and enjoy having professional conversations with people, we'd love to hear from you.
Survey Executive employer: The Recruitment Group
Join a dynamic and supportive team where your contributions truly matter. As a Sales & Customer Service Support Administrator, you'll enjoy flexible part-time hours while engaging in a varied role that fosters personal growth and development within a thriving business. With a focus on customer satisfaction and a collaborative work culture, this position offers the perfect opportunity to make a meaningful impact in a growing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Survey Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Recruitment Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Recruitment Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Survey Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Recruitment Group:Your cover letter is your chance to shine! Tell us why you want to work at The Recruitment Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Recruitment Group!
How to prepare for a job interview at The Recruitment Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
