Service Delivery Manager

Our client, a successful, innovative and growing business in Oxford, are recruiting 2 X Service Delivery Managers to join their Defence team. \\n \\nThis role will be focused on managing relationships with your clients to maximise customer success and service delivery. \\n \\nWe are looking for individuals with a proven track record in face-to-face client meetings and experience of delivering presentations to clients.

The ideal candidate with have a minimum of 3 years' experience in a B2B Customer Success/ Account Management environment. \\n \\nBenefits for this role include: \\n. 25 days holiday + bank holidays \\n.

Progression and training opportunities \\n. Performance related bonus \\n. Hybrid working (3 days in office, 2 from home) \\n.

Social Events \\n. Free parking \\n\\nKey responsibilities will include: \\n. Develop an engaging relationship with clients to maximise customer satisfaction \\n.

Develop tools and strategies for the clients to ensure they can recognise the value they are getting \\n. Ensure Supplier escalations are managed appropriately \\n. Create and manage the budget for your client's buyer accounts \\n.

Maintain action plans for your Buyers and deliver reports to senior managers \\n. Deliver performance reports to sector managers to ensure standards are withheld \\n. Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes \\n \\nTravel to clients will be required 1-2 times per month, with regular video calls with clients to ensure they are receiving first-class Customer Service.

\\n \\nIt is also important that you display experience in managing information within a service environment and have demonstrated the ability to present to clients. \\n \\nIf you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement. \\nFor more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application.

\\nWe wish you the best of luck in your job search