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For Companies At a Glance
- Tasks: Support customers with excellent service and manage order processing efficiently.
- Company: Leading sustainable solutions manufacturer with a focus on customer satisfaction.
- Benefits: Competitive salary, permanent contract, and a dynamic work environment.
- Why this job: Join a fast-paced team and make a real impact in sales administration.
- Qualifications: 3+ years in sales admin or customer service, preferably in manufacturing or logistics.
- Other info: Great opportunity for career growth in a supportive and collaborative setting.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a highly organised Senior Sales Administrator to support UK and international customers for a leading sustainable solutions manufacturer. This role focuses on delivering excellent customer service, ensuring accurate order processing, coordinating logistics, and acting as a key link between customers and internal departments. Experience in manufacturing or logistics/transport environments is highly beneficial.
Key Responsibilities
- Sales Administration & Customer Support
- Provide excellent customer service to UK and international clients.
- Act as the main point of contact for order-related enquiries.
- Understand customer requirements and ensure they are met accurately and efficiently.
- Build positive, long-term relationships through professional and proactive communication.
- Order Processing & Coordination
- Process sales orders with accuracy, ensuring correct specifications, quantities, pricing, and delivery information.
- Maintain organised and up-to-date order records.
- Ensure compliance with documentation requirements, including export paperwork where necessary.
- Production, Logistics & Supply Chain Support
- Work closely with production teams to monitor demand, stock availability, and lead times.
- Liaise with logistics providers, carriers, and freight forwarders to arrange cost-effective and timely deliveries.
- Prepare and manage customs and shipping documentation for smooth import/export movement.
- Communication & Problem Solving
- Provide customers with regular updates on order progress and delivery schedules.
- Handle enquiries, feedback, and complaints professionally, ensuring a customer-first approach.
- Resolve issues proactively while maintaining high service standards.
- Sales & Office Support
- Assist with preparing quotes, proposals, and customer agreements.
- Support wider office activities including answering calls, greeting visitors, and general administrative duties.
Ideal Candidate Profile
- Experience
- Minimum 3 years in sales administration, customer service, or account support.
- Experience within manufacturing or logistics/transport is advantageous.
- Knowledge of import/export processes beneficial.
- Skills
- Strong organisational and multitasking abilities.
- Excellent written and verbal communication skills.
- High attention to detail and ability to work proactively.
- Good understanding of logistics, shipping, or production processes is a plus.
- Confident in handling customer queries and managing expectations.
- Customer Focus
- Dedicated to delivering outstanding service and supporting long‑term business relationships.
If you have strong sales administration experience and enjoy working in a fast‑paced environment within the manufacturing or logistics sector, hit Apply Now or contact (url removed).
Senior Sales Administrator employer: The Recruitment Group
Contact Detail:
The Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing and logistics sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially their sustainable solutions. Show them you’re not just another candidate; you’re genuinely interested in what they do.
✨Tip Number 3
Practice your communication skills. As a Senior Sales Administrator, you’ll need to impress with your ability to handle customer queries. Role-play with a friend to boost your confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Senior Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in sales administration and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements in similar environments!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Sales Administrator role. Share specific examples of how you've delivered excellent customer service and managed order processing in the past.
Show Off Your Organisational Skills: Since this role requires strong organisational abilities, make sure to mention any tools or methods you use to stay organised. We love seeing candidates who can juggle multiple tasks while keeping everything on track!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Recruitment Group
✨Know Your Stuff
Before the interview, make sure you understand the company’s products and services, especially in the sustainable solutions sector. Familiarise yourself with their customer base and any recent news or developments. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Experience
Highlight your previous experience in sales administration or customer service, particularly in manufacturing or logistics. Be ready to share specific examples of how you've handled order processing, customer queries, or logistics coordination. This will demonstrate your capability to excel in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, order management, and problem-solving. Think about how you would handle difficult situations or complaints. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company’s approach to customer service, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
