At a Glance
- Tasks: Support customers and sales teams with enquiries, orders, and shipments in a fast-paced environment.
- Company: Join a busy and supportive team in Witney focused on customer satisfaction.
- Benefits: Gain valuable experience in customer service and administration while working with a dynamic team.
- Other info: Opportunity to work with SAP and CRM systems, enhancing your tech skills.
- Why this job: Perfect for organised individuals who thrive on delivering excellent customer service.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a proactive and customer focused Sales Administrator to join a busy and supportive team based in Witney.
This is an excellent opportunity for someone with strong customer service and administration skills who enjoys working in a fast-paced environment and supporting both customers and a sales team.
The Role Working closely with the external sales team, you will be responsible for delivering outstanding customer support from initial enquiry through to quotation, order processing, and shipment coordination.
You will communicate regularly with customers via phone, email, and live chat, ensuring all enquiries are handled professionally, accurately, and efficiently.
Key Responsibilities .
Respond to incoming customer calls, emails, and website live chat enquiries .
Provide support regarding orders, returns, shipments, and product information .
Prepare quotations for parts, spare kits, and standard products .
Process and enter customer orders accurately .
Verify product availability, pricing, and shipping details .
Liaise with customers regarding shipment updates and delivery times .
Work closely with internal departments and external sales colleagues .
Use SAP and CRM systems to manage customer and sales information .
Provide occasional support for warehouse activities when required Skills & Experience .
Previous customer service or sales support experience, ideally within manufacturing or engineering .
Experience using SAP, Salesforce CRM, and Microsoft Office is advantageous .
Strong communication skills with excellent telephone manner .
Highly organised with strong attention to detail .
Customer-focused with the ability to build positive working relationships .
Able to work effectively across different teams and departments If you are an organised and motivated individual who enjoys delivering excellent customer service, we would love to hear from you.
If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection
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Sales Administrator employer: The Recruitment Group
Join a highly respected, family-owned funeral business in a picturesque Oxfordshire market town, where you will be part of a supportive team that values compassion and professionalism. This role offers not only the chance to guide families through one of life's most challenging times but also provides opportunities for personal and professional growth within a nurturing environment. With a strong emphasis on employee well-being and recognition of hard work, this company stands out as an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Recruitment Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Recruitment Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Recruitment Group:Your cover letter is your chance to shine! Tell us why you want to work at The Recruitment Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Recruitment Group!
How to prepare for a job interview at The Recruitment Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
