We are recruiting an experienced Service Manager, on behalf of a well-established and growing specialist manufacturing business based inWitney, to lead its engineering and customer service function.
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
This is a hands-on leadership position where youll take ownership of the day-to-day service operation, managing a team of engineers while ensuring customers across the UK and Europe receive an excellent level of technical support.
Youll play a key role in coordinating installations, service visits, maintenance, warranty support and customer relationships, while also helping to improve processes, efficiency and overall service performance.
If youre an experienced service or engineering manager who enjoys being involved operationally, building strong customer relationships and leading a team from the front, this could be an excellent opportunity.
Key Responsibilities
- Lead and manage a team of field-based engineers.
- Plan and coordinate installations, service visits and maintenance.
- Manage customer relationships, warranties and service contracts.
- Oversee spare parts, stock, logistics and external engineers.
- Support European distributors and travel within Europe when required.
- Monitor team performance, KPIs, costs and service efficiency.
- Work closely with Sales and other departments to deliver excellent customer service.
- Ensure Health & Safety standards are maintained.
- Identify opportunities to improve processes and operational efficiency.
About You
We're looking for someone with:
- 5+ years' relevant experiencein service, engineering or a field-based environment.
- Proven experience managing an engineering or service team.
- Strong customer service and communication skills.
- Excellent organisation and planning abilities.
- Experience with KPIs, reporting and budgets.
- A proactive, hands-on management style. xiskglj
If you're an experienced Service Manager or Engineering Manager looking for a role where you can make a real impact, we would love to hear from you!
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