At a Glance
- Tasks: Support customers and sales teams with enquiries, orders, and shipments in a fast-paced environment.
- Company: Join a busy and supportive team in Witney, focused on customer satisfaction.
- Benefits: Gain valuable experience in customer service and administration while working in a dynamic setting.
- Other info: Opportunity to work with SAP and CRM systems, enhancing your tech skills.
- Why this job: Make a real difference by delivering outstanding support and building relationships with customers.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
We are looking for a proactive and customer focused Internal Sales Support Advisor to join a busy and supportive team based in Witney. This is an excellent opportunity for someone with strong customer service and administration skills who enjoys working in a fast-paced environment and supporting both customers and a sales team.
The Role
Working closely with the external sales team, you will be responsible for delivering outstanding customer support from initial enquiry through to quotation, order processing, and shipment coordination. You will communicate regularly with customers via phone, email, and live chat, ensuring all enquiries are handled professionally, accurately, and efficiently.
Key Responsibilities
- Respond to incoming customer calls, emails, and website live chat enquiries
- Provide support regarding orders, returns, shipments, and product information
- Prepare quotations for parts, spare kits, and standard products
- Process and enter customer orders accurately
- Verify product availability, pricing, and shipping details
- Liaise with customers regarding shipment updates and delivery times
- Work closely with internal departments and external sales colleagues
- Use SAP and CRM systems to manage customer and sales information
- Provide occasional support for warehouse activities when required
Skills & Experience
- Previous customer service or sales support experience, ideally within manufacturing or engineering
- Experience using SAP, Salesforce CRM, and Microsoft Office is advantageous
- Strong communication skills with excellent telephone manner
- Highly organised with strong attention to detail
- Customer-focused with the ability to build positive working relationships
- Able to work effectively across different teams and departments
If you are an organised and motivated individual who enjoys delivering excellent customer service, we would love to hear from you.
Sales Administrator in Oxford employer: The Recruitment Group
Join a dynamic and supportive team in Witney, where your proactive approach to customer service will be valued and rewarded. We offer a collaborative work culture that prioritises employee growth, with opportunities for professional development and training in SAP and CRM systems. Enjoy the benefits of working in a fast-paced environment that encourages teamwork and communication, making every day fulfilling and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Oxford
✨Tip Number 1
Get to know the company! Research their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers and the sales team, being clear and confident on the phone or via email is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team.
We think you need these skills to ace Sales Administrator in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and administration skills. We want to see how your experience aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Witney. Be sure to mention your proactive approach and any experience with SAP or CRM systems.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. Whether it’s through your writing style or examples of past experiences, let us see your friendly and professional side!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Recruitment Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Administrator inside out. Familiarise yourself with customer service principles, order processing, and how to use SAP and CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and sales support. Think about your previous experiences and how they relate to the job description. Practising with a friend or in front of a mirror can help you articulate your thoughts clearly during the actual interview.
✨Showcase Your Communication Skills
Since strong communication is key for this role, be prepared to demonstrate your excellent telephone manner and email etiquette. You might even want to prepare a few examples of how you've successfully handled customer enquiries in the past to illustrate your skills.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the sales process, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
