At a Glance
- Tasks: Lead a team of engineers and ensure top-notch customer service across the UK and Europe.
- Company: Established specialist manufacturing business in Witney with a focus on growth.
- Benefits: Competitive salary, hands-on leadership role, and opportunities for process improvement.
- Other info: Dynamic role with travel opportunities and a focus on health and safety.
- Why this job: Make a real impact by enhancing customer relationships and operational efficiency.
- Qualifications: 5+ years in service or engineering management with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
We are recruiting an experienced Service Manager, on behalf of a well-established and growing specialist manufacturing business based in Witney, to lead its engineering and customer service function.
This is a hands-on leadership position where youll take ownership of the day-to-day service operation, managing a team of engineers while ensuring customers across the UK and Europe receive an excellent level of technical support.
Youll play a key role in coordinating installations, service visits, maintenance, warranty support and customer relationships, while also helping to improve processes, efficiency and overall service performance.
If youre an experienced service or engineering manager who enjoys being involved operationally, building strong customer relationships and leading a team from the front, this could be an excellent opportunity.
Key Responsibilities Lead and manage a team of field-based engineers.
Plan and coordinate installations, service visits and maintenance.
Manage customer relationships, warranties and service contracts.
Oversee spare parts, stock, logistics and external engineers.
Support European distributors and travel within Europe when required.
Monitor team performance, KPIs, costs and service efficiency.
Work closely with Sales and other departments to deliver excellent customer service.
Ensure Health & Safety standards are maintained.
Identify opportunities to improve processes and operational efficiency.
About You We're looking for someone with: 5+ years' relevant experience in service, engineering or a field-based environment.
Proven experience managing an engineering or service team.
Strong customer service and communication skills.
Excellent organisation and planning abilities.
Experience with KPIs, reporting and budgets.
A proactive, hands-on management style.
If you're an experienced Service Manager or Engineering Manager looking for a role where you can make a real impact, we would love to hear from you!
If you would like to know how we will store and process your data, please read our GDPR Data Protection Statement on The Recruitment Group website.
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Service Manager in London employer: The Recruitment Group
Join a dynamic and supportive team where your contributions truly matter. As a Sales & Customer Service Support Administrator, you'll enjoy flexible part-time hours while engaging in a varied role that fosters personal growth and development within a thriving business. With a focus on customer satisfaction and a collaborative work culture, this position offers the perfect opportunity to make a meaningful impact in a growing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Manager at The Recruitment Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like The Recruitment Group or be willing to refer you for that Service Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from The Recruitment Group who’s on the lookout for their next Service Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Manager role at The Recruitment Group!
We think you need these skills to ace Service Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at The Recruitment Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at The Recruitment Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at The Recruitment Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
