Account Manager - Recruitment Agency
Location:
Banbury, Oxfordshire
Salary:
Up to £35,000 per annum
Hours:
Monday to Friday, 08:00am - 5:00pm
Contract:
Full Time, Permanent About the Role
We are seeking an experienced and customer-focused
Account Manager
to join our growing recruitment team based in Banbury. This is a predominantly office-based role responsible for managing multiple key client accounts, building strong client relationships, coordinating recruitment activities, and ensuring exceptional service delivery across a diverse workforce. As the primary point of contact for your accounts, you will work closely with clients, candidates, and internal teams to ensure vacancies are filled efficiently, compliance standards are maintained, and clients receive a consistently high-quality service. Key Responsibilities
Manage and develop a portfolio of key client accounts. Build strong relationships with hiring managers and key stakeholders. Manage recruitment requirements across multiple client sites. Work closely with recruitment consultants and resourcing teams to ensure vacancies are filled within agreed timescales. Conduct regular service reviews and client meetings. Monitor fulfilment levels, attendance, worker performance, and service delivery. Resolve client and worker queries in a timely and professional manner. Ensure all candidate compliance and right-to-work requirements are completed. Liaise with payroll, compliance, and operations teams to provide seamless customer service. Produce client reports, KPI information, and service updates. Support worker onboarding, inductions, and welfare communication. Travel to various different client sites as and when needed. Identify opportunities to grow existing accounts and strengthen client partnerships. Skills & Experience Essential
Previous experience within recruitment, account management, customer service, or client relationship management. Excellent communication and relationship-building skills. Strong organisational and time-management abilities. Ability to manage multiple priorities and client accounts simultaneously. Customer-focused with a proactive and solution-driven approach. Good IT skills, including Microsoft Office. Full UK driving licence and access to a vehicle. Desirable
Recruitment agency experience, particularly within industrial, logistics, manufacturing, or warehouse sectors. Experience managing multiple client accounts. Experience working with a diverse and multilingual workforce. Ability to speak an additional language alongside English. Knowledge of recruitment compliance and right-to-work processes. What We Offer
Salary up to
£35,000 per annum Monday to Friday working hours (08:00am - 5:00pm) Early finish Fridays 27 days annual leave plus bank holidays Birthday off Company pension scheme Access to EAP Career progression opportunities Ongoing training and development Friendly and supportive team environment
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Account Manager Recruiter in London employer: The Recruitment Group
Join a dynamic and supportive team where your contributions truly matter. As a Sales & Customer Service Support Administrator, you'll enjoy flexible part-time hours while engaging in a varied role that fosters personal growth and development within a thriving business. With a focus on customer satisfaction and a collaborative work culture, this position offers the perfect opportunity to make a meaningful impact in a growing environment.
