Senior Sales Administrator in Kingston upon Hull

Job Title: Senior Sales Administrator Location: Hull Office Hours: Full-Time (Mon – Fri, 08:30 – 17:00) Salary: Up to £30,000 DOE Contract Type: Permanent About the Role We are seeking a highly organised Senior Sales Administrator to support UK and international customers for a leading sustainable solutions manufacturer. This role focuses on delivering excellent customer service, ensuring accurate order processing, coordinating logistics, and acting as a key link between customers and internal departments. Experience in manufacturing or logistics/transport environments is highly beneficial. Key Responsibilities Sales Administration & Customer Support Provide excellent customer service to UK and international clients. Act as the main point of contact for order-related enquiries. Understand customer requirements and ensure they are met accurately and efficiently. Build positive, long-term relationships through professional and proactive communication. Order Processing & Coordination Process sales orders with accuracy, ensuring correct specifications, quantities, pricing, and delivery information. Maintain organised and up-to-date order records. Ensure compliance with documentation requirements, including export paperwork where necessary. Production, Logistics & Supply Chain Support Work closely with production teams to monitor demand, stock availability, and lead times. Liaise with logistics providers, carriers, and freight forwarders to arrange cost-effective and timely deliveries. Prepare and manage customs and shipping documentation for smooth import/export movement. Communication & Problem Solving Provide customers with regular updates on order progress and delivery schedules. Handle enquiries, feedback, and complaints professionally, ensuring a customer-first approach. Resolve issues proactively while maintaining high service standards. Sales & Office Support Assist with preparing quotes, proposals, and customer agreements. Support wider office activities including answering calls, greeting visitors, and general administrative duties. Ideal Candidate Profile Experience: Minimum 3 years in sales administration, customer service, or account support. Experience within manufacturing or logistics/transport is advantageous. Knowledge of import/export processes beneficial. Skills: Strong organisational and multitasking abilities. Excellent written and verbal communication skills. High attention to detail and ability to work proactively. Good understanding of logistics, shipping, or production processes is a plus. Confident in handling customer queries and managing expectations. Customer Focus: Dedicated to delivering outstanding service and supporting long-term business relationships. Interested? If you have strong sales administration experience and enjoy working in a fast-paced environment within the manufacturing or logistics sector, hit Apply Now or contact (url removed)