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For Companies At a Glance
- Tasks: Provide IT support, maintain systems, and assist with networking in a modern environment.
- Company: Respected academic institution in Oxford with a dedicated IT team.
- Benefits: Competitive salary, 35 days annual leave, generous pension, and free lunches during term time.
- Why this job: Join a dynamic team and make a real impact on technology in education.
- Qualifications: Experience with Windows systems, strong communication skills, and a customer-focused approach.
- Other info: Beautiful working environment with opportunities for professional growth.
The predicted salary is between 27400 - 32800 £ per year.
A respected academic institution in Oxford is seeking an IT Officer to join its small, dedicated IT team. This is an excellent opportunity for an IT professional with strong technical skills and a customer-focused approach to play a key role in supporting staff, scholars, and visitors in a modern, well-equipped environment.
The Role: As the IT Officer, you’ll provide day-to-day IT support, maintain hardware and software systems, assist with networking and security, and ensure the smooth running of AV and conferencing equipment for lectures and events. You’ll also help onboard new users, maintain system records, and contribute to ongoing IT and digitisation projects.
Key Responsibilities:
- Provide responsive technical support to staff and guests
- Configure and maintain PCs, servers, printers, and AV equipment
- Troubleshoot hardware, software, and network issues
- Support event technology (presentations, video conferencing, etc.)
- Manage user accounts and access control systems
- Promote best practices in cybersecurity and data management
About You:
- Experienced in Windows systems and Microsoft Office
- Good understanding of networking (DNS, DHCP, TCP/IP, VLANs)
- Strong communication and problem-solving skills
- A proactive, customer-oriented approach
- Ability to work both independently and collaboratively
- Experience with macOS or higher education IT environments is desirable
What’s on Offer:
- Salary: £31,459 – £36,616 per annum (dependent on experience)
- 35 days’ annual leave (including public holidays)
- Generous pension scheme
- Lunches provided during term time
- Beautiful working environment with modern facilities
Location: Oxford (on-site, 37.5 hours per week, occasional evenings/weekends for events)
IT Officer employer: The Recruitment Group
Contact Detail:
The Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Officer
✨Tip Number 1
Network like a pro! Reach out to current employees at the institution or similar organisations on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT scenarios. We should be ready to discuss how we’d handle specific technical issues or support requests, showcasing our problem-solving skills.
✨Tip Number 3
Show off our customer service skills! During interviews, let’s share examples of how we’ve helped users in the past. It’s all about demonstrating that we’re not just tech-savvy but also approachable.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit.
We think you need these skills to ace IT Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and customer-focused approach. We want to see how your experience aligns with the role of IT Officer, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our dedicated IT team. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can think on their feet and provide responsive support, so let us know how you’ve done this before!
Apply Through Our Website: Don’t forget to apply through our website by clicking the 'Apply Now' button! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at The Recruitment Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows systems and Microsoft Office. Be ready to discuss your experience with networking concepts like DNS, DHCP, and TCP/IP, as these will likely come up during the interview.
✨Show Off Your Customer Service Skills
Since this role is all about supporting staff and visitors, think of examples where you've provided excellent customer service in a tech context. Prepare to share how you’ve resolved issues and helped users feel comfortable with technology.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like troubleshooting a network issue or setting up AV equipment for an event. Practise how you would approach these scenarios, focusing on your problem-solving process and communication skills.
✨Demonstrate Your Team Spirit
This position requires collaboration, so be ready to talk about times you've worked well in a team. Highlight your proactive approach and how you contribute to a positive working environment, especially in high-pressure situations.
