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- Tasks: Manage client relationships and ensure top-notch service delivery.
- Company: Join a successful and innovative business in Oxford's Defence sector.
- Benefits: Enjoy 25 days holiday, hybrid working, and performance bonuses.
- Why this job: Be part of a dynamic team focused on customer success and growth.
- Qualifications: Minimum 3 years in B2B Customer Success or Account Management required.
- Other info: Travel to clients 1-2 times a month; regular video calls included.
The predicted salary is between 36000 - 60000 £ per year.
Our wonderful client, a successful, innovative and growing business in Oxford, are recruiting 2 X Customer Success Managers to join their Defence team. This role will be focused on managing relationships with your clients to maximise customer success and service delivery.
We are looking for an individual with a proven track record in face to face client meetings and experience delivering presentations to clients. The ideal candidate will have a minimum of 3 years experience in a B2B Customer Success/Account Management environment.
Benefits for this role include:
- 25 days holiday + bank holidays
- Progression and training opportunities
- Performance related bonus
- Hybrid working (3 days in office, 2 from home)
- Social Events
- Free parking
Key responsibilities will include:
- Develop an engaging relationship with clients to maximise customer satisfaction
- Develop tools and strategies for the clients to ensure they can recognise the value they are getting
- Ensure Supplier escalations are managed appropriately
- Create and manage the budget for your clients' buyer accounts
- Maintain action plans for your Buyers and deliver reports to senior managers
- Deliver performance reports to sector managers to ensure standards are upheld
- Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes
- Travel to clients will be required 1-2 times per month, with regular video calls with clients to ensure they are receiving first-class Customer Service.
It is also important that you will display experience in managing information within a service environment and have demonstrated the ability to present to clients.
Contact Detail:
The Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Oxford
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding what drives the business will help you tailor your conversations and demonstrate how your experience aligns with their goals during interviews.
✨Tip Number 2
Prepare specific examples from your past experiences that showcase your ability to manage client relationships effectively. Highlight instances where you've successfully resolved issues or improved customer satisfaction, as these will resonate well with the hiring team.
✨Tip Number 3
Practice your presentation skills, as delivering presentations is a key part of this role. Consider rehearsing in front of friends or using online tools to refine your delivery and ensure you can engage clients effectively.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Success Manager in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in B2B Customer Success or Account Management. Focus on specific achievements and metrics that demonstrate your ability to manage client relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the Defence sector. Mention your experience with face-to-face client meetings and presentations, as these are key aspects of the role.
Highlight Relevant Skills: In your application, emphasise skills such as relationship management, strategic planning, and performance reporting. These are crucial for maximising customer satisfaction and service delivery.
Prepare for Interviews: If selected for an interview, be ready to discuss your previous experiences in detail. Prepare examples of how you've successfully managed client relationships and delivered training or presentations to clients.
How to prepare for a job interview at The Recruitment Group
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, your ability to develop engaging relationships with clients is crucial. Prepare examples from your past experiences where you successfully built rapport and trust with clients, highlighting how this led to improved customer satisfaction.
✨Prepare for Client Presentations
Since the role involves delivering presentations, practice your presentation skills ahead of time. Create a mock presentation that demonstrates your understanding of customer success strategies and be ready to discuss how you can apply these in the new role.
✨Understand the Company’s Value Proposition
Research the company thoroughly to understand their products and services. Be prepared to discuss how you can help clients recognise the value they receive, as this will show your commitment to their success and your alignment with the company's goals.
✨Demonstrate Your Problem-Solving Abilities
In the interview, be ready to discuss how you've managed escalations or challenges in previous roles. Use specific examples to illustrate your problem-solving skills and how you ensured that clients received first-class service even in difficult situations.
