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- Tasks: Engage with customers via phone, email, and in person while resolving inquiries.
- Company: Join a growing company based in Coleshill, soon relocating to Oldbury.
- Benefits: Potential for full-time role, flexible hours, and a dynamic work environment.
- Why this job: Great opportunity to build relationships and develop your customer service skills.
- Qualifications: A-level education or higher, driving license, and strong communication skills required.
- Other info: Maternity cover role with potential for long-term employment.
The predicted salary is between 24000 - 36000 £ per year.
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Customer Service Representative, Coleshill
Client:
The Recruitment Group
Location:
Coleshill, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
bd7854636eb9
Job Views:
5
Posted:
19.08.2025
Expiry Date:
03.10.2025
Job Description:
Customer Service Representative Wanted
Our client is currently looking for an additional customer service representative for initially maternity cover starting immediately until May 2026. For the right candidate, this will turn into a full-time role due to current planned growth. Having your own transport is essential for this role due to the business currently being based in Coleshill, but at the end of September, it will be moving to Oldbury to a new premises. Hours are 9am-5pm Monday-Thursday and 9am-4pm Friday.
Responsibilities:
- Handle high-volume customer interactions via phone, email, and in person
- Develop comprehensive knowledge of products, services, and market competitors
- Maintain detailed customer records and sales activities in CRM system
- Develop strong customer relationships to identify upselling opportunities
- Successfully close deals with new and existing clients
- Research and resolve customer inquiries promptly
Requirements:
- Must drive due to location
- Education to A level or higher
- Time management and prioritization skills
- Relationship building experience
- Experience in a fast-paced manufacturing environment
- Excellence in both verbal and written communication
If you think this could be the next role for you, please apply with your CV to this advert. One of our team will contact you to progress your application.
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Customer Service Representative employer: The Recruitment Group
Contact Detail:
The Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company's products and services before your interview. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing common customer scenarios can prepare you for the fast-paced environment mentioned in the job description.
✨Tip Number 3
Highlight any previous experience in customer service or relationship building during your discussions. Be ready to share specific examples of how you've successfully resolved customer issues in the past.
✨Tip Number 4
Since having your own transport is essential, be prepared to discuss your commuting plans. Showing that you have a reliable way to get to the new location in Oldbury will strengthen your application.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in fast-paced environments. Emphasise your communication skills and any relationship-building experience you have.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job requirements. Mention your ability to handle high-volume interactions and your familiarity with CRM systems, as these are key aspects of the role.
Showcase Your Transport Situation: Since having your own transport is essential for this role, briefly mention your transport arrangements in your application. This shows you understand the job's logistical requirements.
Highlight Relevant Skills: In your application, focus on your time management and prioritisation skills. Provide examples of how you've successfully managed multiple tasks or resolved customer inquiries promptly in previous roles.
How to prepare for a job interview at The Recruitment Group
✨Know the Company and Its Products
Before your interview, take some time to research the company and its products. Understanding what they offer and how they position themselves in the market will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Your Communication Skills
As a Customer Service Representative, excellent communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. Practising common interview questions can help you refine your responses and showcase your verbal skills.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific customer service scenarios. Think of examples from your past experiences where you successfully resolved issues or built relationships with customers. This will demonstrate your problem-solving abilities and relationship-building skills.
✨Highlight Your Time Management Skills
Given the fast-paced nature of the role, it's important to convey your time management and prioritisation skills. Be ready to discuss how you manage multiple tasks and ensure that customer inquiries are addressed promptly and efficiently.
