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- Tasks: Deliver premium client experiences and support through a cloud-based portal.
- Company: Mission-led organisation in Banbury focused on client success.
- Benefits: 25 days holiday, enhanced pension, private medical insurance, and life cover.
- Why this job: Be the bridge between clients and teams, making a real impact.
- Qualifications: 2 years customer service experience and professional German proficiency.
- Other info: Dynamic role with opportunities for growth and development.
We are delighted to be working exclusively with a mission led organisation based in Banbury who are recruiting for a German Speaking Customer Services Advisor to join their team and play a key role in delivering premium client experiences that align with their mission.
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
In this role, you will be the bridge between post-sale and retention, ensuring a seamless onboarding experience and ongoing support through a cloud-based portal. You will collaborate with internal stakeholders and clients to drive engagement, manage projects, and maintain high standards of service.
Key Responsibilities:
Lead onboarding for new and existing clients.
Provide first-line support on the client portal.
Manage and execute client project schedules.
Facilitate communication between clients and internal teams.
Ensure accuracy in contractual documentation and CRM systems.
Deliver outstanding customer service across all channels.
Ideally you will have:
2 years customer service experience
Professional proficiency in German both written and verbal
Project management experience in client onboarding.
Strong communication and organisational skills.
Comfortable using MS Office, Zoom, Salesforce (or similar CRM).
A proactive, can-do mindset with a passion for client success.
Benefits include:
25 days holiday + BH
Enhanced pension
Life cover X3 basic salary
Private medical insurance
Critical illness cover
If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.
For more information and to apply click \’Apply Now\’ to submit your application.
We wish you the best of luck in your job search
Customer Service Advisor - German employer: The Recruitment Group
Contact Detail:
The Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - German
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German! Since this role requires professional proficiency, brush up on your language skills. Try role-playing common customer service scenarios in German to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to deliver outstanding customer service.
We think you need these skills to ace Customer Service Advisor - German
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience and any relevant project management skills to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about delivering premium client experiences. Share specific examples of how you've excelled in customer service roles, especially in onboarding or support.
Show Off Your Language Skills: Since this role requires professional proficiency in German, make sure to showcase your language skills clearly. If you’ve used German in a professional setting, let us know how it helped you succeed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Recruitment Group
✨Know Your Stuff
Make sure you understand the company’s mission and values. Research their client services and how they align with your experience. Being able to discuss how your skills can enhance their customer service will show that you're genuinely interested.
✨Show Off Your Language Skills
Since this role requires professional proficiency in German, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in German so you can showcase your fluency and confidence.
✨Highlight Your Project Management Experience
Be ready to discuss your previous project management experiences, especially related to client onboarding. Use specific examples to illustrate how you’ve successfully managed schedules and facilitated communication between teams.
✨Prepare Questions
Have a few thoughtful questions ready for the interviewer. This could be about their client engagement strategies or how they measure success in customer service. It shows that you’re proactive and engaged, which is exactly the mindset they’re looking for.
