Customer Service Advisor

Customer Service Representative Wanted

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

Our client is currently looking for an additional customer service representative for initially maternity cover starting immediatly untill July 2026 but for the right candidate this will turn into a fulltime role due to current planned growth, they are currently moving to a new Oldbury premesis. Hours are 9am-5pm mon-thurs and 9am-4pm fri.

Responsibilities:

Handle high-volume customer interations via phone, email, and in person
Develope comprehensive knowledge of products, services and market competitors
Maintain detailed customer records and sales activities in CRM system
Develop strong customer relationships to identify upselling opportunities
Successful close deals new and excisting clients
Research and resolve customer inquiries promptly
Deliver exeptional customer experiences
Requirments:

Education to A level or Higher
Time Management and prioritise tasks
Relationship building experience
Experience in fast pased manufacturing envirioment
Experience within a consumables business
Excellence in both verbal and written communication
If you think this could be the next role for you please apply with your cv to this advert and one of our team will contact you to progress you application