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- Tasks: Deliver top-notch customer service and manage orders in a dynamic manufacturing environment.
- Company: Local manufacturing company in Brecon, Powys with a supportive team culture.
- Benefits: Enjoy a 4-day work week, competitive pay, and Fridays off!
- Why this job: Join a team where your communication skills can shine and make a real difference.
- Qualifications: Strong phone skills, attention to detail, and computer proficiency are essential.
- Other info: Ideal for those seeking a collaborative role with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
We're looking for a Customer Service Administrator to work for a local manufacturing company based in Brecon, Powys. This position is a 4 day working week 7.15am-5.30pm Monday to Thursday.
You will ensure that all customers receive first class service at all times, exceeding their expectations. You will interpret customer schedules and raise Sales and Work orders to meet these requirements whilst dealing with everyday queries raised by the customer.
Specific duties will include:
- Follow up quotations where appropriate
- Support the external Sales team
- Receive and process Customer orders, schedules and to raise corresponding sales and work orders when appropriate
- Analyse and action customer schedules to meet requirements
- Respond with Customers' telephone queries on a continuous basis
- Advise the Customer of any change that might affect their requirements
- Advise the Customer of price changes to existing components where required
You will have good communication skills and be confident on the phone. The ideal candidate will have good computer skills and excellent attention to detail. An understanding of Customs (Import/Export) is desirable. Experience of working in a manufacturing/logistics environment is desirable. You will be a team player with the ability to manage and prioritise tasks and work to tight deadlines. Our client offers an excellent range of benefits and Fridays off!
Customer Service Administrator employer: The Recruitment Group
Contact Detail:
The Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Make sure you research the company before your interview. Knowing their products and values will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Prepare some questions to ask the interviewer. This shows that you're engaged and gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
After the interview, don’t forget to send a thank-you email. It’s a nice touch that can set you apart from other candidates and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight your relevant experience in customer service, especially in manufacturing or logistics, and showcase your attention to detail.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your communication skills and how you can exceed customer expectations, just like we do at StudySmarter.
Show Off Your Tech Skills: Since good computer skills are a must, don’t forget to mention any software or tools you’re familiar with. If you have experience with order processing systems, make sure to highlight that!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it helps us keep everything organised. Good luck!
How to prepare for a job interview at The Recruitment Group
✨Know the Company Inside Out
Before your interview, take some time to research the local manufacturing company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. Prepare examples of how you've successfully handled customer queries in the past. Practise speaking clearly and confidently, especially over the phone, as this will be a big part of the job.
✨Demonstrate Attention to Detail
Since the role requires processing orders and schedules, be ready to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail made a difference, whether it was catching an error or improving a process.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle common customer service situations, such as dealing with a complaint or managing tight deadlines. This will help you demonstrate your problem-solving skills and ability to prioritise tasks.
