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- Tasks: Deliver exceptional service in cafés and restaurants while preparing and serving food and drinks.
- Company: Join a vibrant hospitality team in a dynamic university setting.
- Benefits: Flexible hours, training opportunities, and a supportive team environment.
- Other info: Opportunities for skill development and career growth in the hospitality industry.
- Why this job: Perfect for those who love customer service and thrive in a fast-paced atmosphere.
- Qualifications: Experience in customer service; hospitality experience is a plus.
The predicted salary is between 20000 - 30000 £ per year.
Are you a friendly, customer-focused individual who enjoys working in a fast-paced hospitality environment? Join the Hospitality Services team at our clients multiple venues as a Food & Beverage Assistant, helping deliver exceptional service across a variety of cafés, restaurants, and hospitality venues. This is a fantastic opportunity to work in a vibrant university setting, providing high-quality food and beverage services to customers.
If you're passionate about customer service, enjoy working as part of a supportive team, and thrive in a busy environment — we'd love to hear from you.
About the Role
As a Food & Beverage Assistant, you'll play an important role in delivering excellent customer experiences across outlets. You'll support daily operations including food and drink preparation, serving customers, handling payments, maintaining cleanliness, and ensuring high service standards. You may work across a range of environments including coffee shops, restaurants, hospitality events, and campus catering services, with opportunities to develop your skills within a professional hospitality setting.
Key Responsibilities
- Customer Service
- Greet and serve customers in a friendly, professional, and responsive manner
- Answer customer queries and resolve issues efficiently
- Build positive relationships with customers and encourage feedback
- Maintain strong working relationships with colleagues
- Prepare and serve food and drinks to quality standards
- Maintain portion control and follow operational procedures
- Support stock rotation and maintain appropriate stock levels
- Help minimise food and drink wastage
- Comply with licensing laws when serving alcohol (where applicable)
- Operate electronic point of sale (EPOS) systems and handle cash securely
- Assist with stock control, deliveries, and occasional stock takes
- Support ordering of food and supplies where required
- Assist with transporting equipment and supplies safely
- Maintain high standards of cleanliness and food hygiene
- Follow HACCP procedures and food safety regulations
- Comply with Health & Safety and COSHH requirements
- Clean equipment, work areas, and service spaces to required standards
- Support colleagues and contribute to a positive team environment
- Participate in training, team briefings, and development reviews
- Help drive sales through product recommendations and upselling
- Promote equality, diversity, and respectful workplace practices
What We're Looking For
Essential
- Experience in a busy customer-facing role (hospitality experience beneficial)
- Excellent communication and interpersonal skills
- Strong commitment to delivering high-quality customer service
- Ability to work independently and as part of a team
- Flexible approach to working hours, including evenings and weekends
- Professional personal presentation and positive attitude
Desirable
- Level 2 Food Safety Certificate (training provided if required)
- Experience working in food and beverage or hospitality environments
- Full clean driving licence
- Understanding of dietary requirements and diversity considerations
Working Pattern
Up to 36 hours per week (or pro rata) Flexible rota including weekdays, evenings, weekends.
Food and Beverage Assistant in Birmingham employer: The Recruitment Group
Contact Detail:
The Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Assistant in Birmingham
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who work in hospitality. They might know of openings that aren't advertised yet. Plus, a personal recommendation can really give you an edge!
✨Tip Number 2
Get your hands dirty! If you can, volunteer or do some work experience in a café or restaurant. It’s a great way to gain experience and show potential employers that you're serious about the food and beverage scene.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to venues you love and ask if they’re hiring. A friendly face and a positive attitude can go a long way in making a lasting impression.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to showcase your customer service skills and any relevant experience in your application to stand out from the crowd.
We think you need these skills to ace Food and Beverage Assistant in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and customer-focused personality shine through. We want to see how you connect with people, so don’t be afraid to share a bit about yourself and why you love working in hospitality!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or hospitality. We’re looking for those who thrive in busy environments, so mention specific examples of how you've handled fast-paced situations or resolved customer queries.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our vibrant team culture.
How to prepare for a job interview at The Recruitment Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or provided exceptional service in the past. This role is all about making customers feel welcome, so show them you can do just that!
✨Familiarise Yourself with Food Safety
Since this position involves food and beverage service, it’s a good idea to understand basic food safety and hygiene practices. Even if you don’t have a Level 2 Food Safety Certificate yet, showing that you’re aware of HACCP procedures and health regulations will impress your interviewers.
✨Demonstrate Team Spirit
This job requires working closely with others, so be prepared to discuss how you contribute to a positive team environment. Share stories that highlight your teamwork skills and how you support your colleagues, especially in busy settings.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle busy periods. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.