General Manager in Bicester

We are on the lookout for a General Manager to work in one of Oxford's most prestigious Asian restaurants on a full-time basis.

About the role:

• Responsible for implementing and running the daily restaurant systems and procedures to ensure operations are efficient, consistent, and profitable.
• Promote sales, build rapport with guests, and ensure all requests are met.
• Ensure the team is efficient and proficient in taking orders, issuing bills, and processing payments correctly.
• Be competent with the point of sale system to ensure orders are placed efficiently and swiftly.
• Provide sufficient training and mentoring to the team to equip them with a high standard of food and drinks knowledge.
• Work with the Head Chef to achieve the highest possible levels of efficiency and profitability.
• Drive the performance of the restaurant in sales and efficient turnaround of tables.
• Manage all opening and closing shifts according to the company's standards.
• Accurately cash up during closing shifts, send out the daily log to the relevant distribution list, and share closing photos on the WhatsApp Group.
• Secure the building prior to leaving the premises after the closing shift.
• Organise the front of house rota for optimal staffing levels.
• Manage the reservation/table allocation system efficiently to maximise the restaurant's potential, as well as respond to all guest enquiries and reservations.
• Oversee the onboarding for new hires and provide ongoing training to develop team members, fostering a positive work environment.
• Encourage continuous learning and development for the team by carrying out timely chats and catch-ups with current team members.
• Work with the Marketing Team to coordinate photo shoots, ensuring influencer reservation bookings are made and needs are met.
• Coordinate with the Retail Team regarding stock requirements and orders from webpage purchases or in-store purchases.
• Oversee cost control of the site, including efficient maintenance of equipment, labour costs, and stock purchasing.
• Work with the Value Retail Team to ensure the restaurant operates up to required standards.
• Focus on service with the drive and enthusiasm to continually improve standards, ensuring that no corners are cut.
• Adhere to and maintain cleaning checklists and carry out any other duties and responsibilities as assigned.
• Be prepared to work in other departments or any of the other establishments owned by the Company.

Key Responsibilities:

• Support the smooth operation of the business and ensure all guests receive the best possible level of service, care, and knowledge according to the Shan Shui standards.
• Arrive at work for scheduled shifts and be punctual, always following company absence and lateness procedures if unable to do so.
• Maintain a high standard of grooming, appearance, and good personal hygiene.
• Attend meetings and training sessions as required by the management team.
• Work as a team player at all times and be flexible to ensure operations are always as efficient and profitable as possible.
• Have thorough knowledge of the food and dessert menu and drinks list.
• Be responsive to any guest's requests and needs and pass on the information to the management team.
• Manage any complaints, comments, or perceived issues and be hands-on and present in the restaurant at all times during service.
• Treat company property with due care and attention.
• Ensure the highest levels of cleanliness, hygiene, and safety at work at all times in accordance with Health and Food Safety standards.

Company Benefits:

• 28 days holiday (including Bank Holidays)
• Staff Meals
• Staff Pension
• Working 48 hours per week, 5 days out of 7 - to include weekends and evenings
• Starting salary of £50,000 to £55,000 (basic + fixed TRONC)

For more information and to apply, get in touch with Gary at our Oxford branch or click 'Apply Now' to submit your application. We wish you the best of luck in your job search!