Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery.
- Company: Join a successful and innovative business in Oxford's Defence sector.
- Benefits: Enjoy 25 days holiday, hybrid working, and performance bonuses.
- Why this job: Be part of a dynamic team with opportunities for growth and social events.
- Qualifications: 3+ years in B2B Customer Success or Account Management required.
- Other info: Travel to clients 1-2 times a month; regular video calls included.
The predicted salary is between 28800 - 43200 £ per year.
Our wonderful client, a successful, innovative and growing business in Oxford, are recruiting 2 X Account Managers to join their Defence team. This role will be focused on managing relationships with your clients to maximise customer success and service delivery.
We are looking for an individual with a proven track record in face to face client meetings and experience delivering presentations to clients. The ideal candidate will have a minimum of 3 years experience in a B2B Customer Success/Account Management environment.
Benefits for this role include:
- 25 days holiday + bank holidays
- Progression and training opportunities
- Performance related bonus
- Hybrid working (3 days in office, 2 from home)
- Social Events
- Free parking
Key responsibilities will include:
- Develop an engaging relationship with clients to maximise customer satisfaction
- Develop tools and strategies for the clients to ensure they can recognise the value they are getting
- Ensure Supplier escalations are managed appropriately
- Create and manage the budget for your clients' buyer accounts
- Maintain action plans for your Buyers and deliver reports to senior managers
- Deliver performance reports to sector managers to ensure standards are upheld
- Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes
- Travel to clients will be required 1-2 times per month, with regular video calls with clients to ensure they are receiving first-class Customer Service.
It is also important that you will display experience in managing information within a service environment and have demonstrated the ability to present to clients.
Account Manager in Oxford employer: The Recruitment Group
Contact Detail:
The Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Oxford
✨Tip Number 1
Network with professionals in the Defence sector, especially those who are already working as Account Managers. Attend industry events or webinars to connect with potential colleagues and gain insights into the role.
✨Tip Number 2
Prepare to discuss your experience in managing client relationships during interviews. Think of specific examples where you successfully maximised customer satisfaction and how you handled challenges.
✨Tip Number 3
Familiarise yourself with the tools and strategies commonly used in B2B Account Management. Being able to speak knowledgeably about these can set you apart from other candidates.
✨Tip Number 4
Practice your presentation skills, as delivering presentations to clients is a key part of this role. Consider doing mock presentations to friends or family to build confidence.
We think you need these skills to ace Account Manager in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in B2B Customer Success and Account Management. Include specific examples of client meetings and presentations you've delivered, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly in developing client relationships and managing service delivery.
Showcase Relevant Experience: When detailing your work history, focus on achievements that demonstrate your ability to maximise customer satisfaction and manage budgets effectively. Use metrics where possible to quantify your success.
Prepare for Interviews: If selected for an interview, be ready to discuss your approach to client management and how you handle escalations. Prepare examples of how you've facilitated training or delivered performance reports in previous roles.
How to prepare for a job interview at The Recruitment Group
✨Showcase Your Relationship-Building Skills
As an Account Manager, your ability to develop engaging relationships with clients is crucial. Prepare examples of how you've successfully built rapport and trust in previous roles, highlighting specific strategies you used to enhance customer satisfaction.
✨Prepare for Client Presentations
Since the role involves delivering presentations, practice your presentation skills ahead of time. Create a mock presentation that demonstrates your understanding of the client's needs and how you can provide value, ensuring you can communicate clearly and confidently.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've managed escalations or challenges in past roles. Think of specific instances where you turned a difficult situation into a positive outcome, showcasing your ability to think on your feet and maintain excellent service delivery.
✨Familiarise Yourself with B2B Customer Success Metrics
Understanding key performance indicators in a B2B environment is essential. Brush up on metrics related to customer success and be prepared to discuss how you've used data to inform your strategies and improve client outcomes in previous positions.
