Job Description
LETTINGS NEGOTIATORLuton
Salary: £18,000 – £20,000 Basic Salary + Commission
OTE: £26,000 – £28,000
Full UK Driving Licence & Own Car Essential
The Opportunity
An exciting opportunity has arisen for a Lettings Negotiator to join a busy and successful property business in Luton.
This is an ideal opportunity for someone with previous lettings or estate agency experience who is looking to develop their career within a professional, customer-focused environment.
You will work closely with the Lettings Manager and wider team, supporting the day-to-day lettings operation and providing an exceptional level of service to landlords, tenants and contractors.
The role offers a basic salary of £18,000–£20,000, plus commission, with an OTE of £26,000–£28,000.
Key Responsibilities
- Handling telephone enquiries professionally and efficiently.
- Registering applicants and maintaining accurate records.
- Matching prospective tenants to suitable properties.
- Arranging and conducting property viewings.
- Providing regular feedback to landlords.
- Negotiating rental offers between landlords and prospective tenants.
- Preparing and processing letting offers.
- Carrying out referencing, credit checks and relevant background checks.
- Obtaining and checking required identification and Right to Rent documentation.
- Preparing tenancy agreements and associated paperwork.
- Keeping tenants informed throughout the lettings process.
- Liaising with landlords, tenants and contractors.
- Arranging pre-tenancy works and ensuring properties are ready for check-in.
- Coordinating relevant compliance documentation, including gas safety, EICR and Legionella requirements.
- Assisting with check-ins and ensuring property files are accurately maintained.
- Booking rental valuations and adding new properties to the relevant systems.
- Adding and updating property details on internal systems and portals.
- Managing property boards.
- Assisting with property management enquiries, inspections and welfare checks where required.
- Promoting additional services and products where appropriate.
- Supporting the wider branch team and contributing to the overall success of the office.
- Requesting and encouraging positive reviews from landlords, tenants and contractors.
- Maintaining excellent communication and customer service standards at all times.
The Ideal Candidate
We are looking for an enthusiastic and motivated individual who is keen to build a successful career within lettings.
You will ideally have:
- Previous experience within lettings or estate agency.
- Excellent communication and interpersonal skills.
- A professional, friendly and confident manner.
- Strong organisational skills and excellent attention to detail.
- Good numerical and administrative ability.
- The ability to work independently and use your own initiative.
- Excellent time management skills.
- A strong customer-service focus.
- The ability to build positive relationships with landlords, tenants and colleagues.
- A proactive and positive approach to achieving results.
- The ability to work effectively as part of a team.
- A genuine interest in developing a long-term career within the property industry.
What's on Offer?
- £18,000 – £20,000 Basic Salary
- Commission structure
- £26,000 – £28,000 OTE
- Opportunity to develop your career within the property industry
- Professional and supportive working environment
- Excellent opportunity to gain further experience across lettings and property management
- Career progression opportunities for the right individual
Full UK driving licence and access to your own car is essential for this position.
