Role: Vehicle Maintenance Coordinator Contract: Permanent Benefits: Free parking, 25 days holiday plus Bank Holidays, enhanced pension scheme and automotive discount benefits Due to their continued expansion, they are seeking to recruit an experienced Vehicle Maintenance and Customer Service Coordinator, to join their existing Vehicle Maintenance team reporting to the Operations Manager. A strong understanding of the motor trade is essential for this position, supported ideally with a NVQ level 2 or equivalent in Motor Vehicle Mechanics. Previous experience in a vehicle workshop or car dealership environment is essential. This is a full-time position office based position working Monday to Friday 9am until 5.30pm with 1 hour lunch. This is a fast paced and dynamic environment whereby you can add value utilising your technical vehicle knowledge to ensure the business operates within SLAs, improves quality of repairs, reduces costs and downtime whilst maintaining a best in class service for customers. As a Vehicle Maintenance and Customer Service Coordinator, you will utilise your vehicle knowledge to provide technical support to customers and closely liaise with workshops and dealerships Ensuring proactive management of all service maintenance and repair events Monitoring vehicle telematics across a broad base of customers to provide proactive maintenance and repair intervention Liaising with workshops and dealers to closely manage and challenge costs with all vehicle lifecycle activity costs such as MOTs, service, maintenance and repairs Ability to track trend types and make the right commercial decisions based on knowledge Regularly liaise with a variety of internal colleagues, suppliers and stakeholders in a professional manner by phone and email Daily use of internal CRMs and Microsoft packages such as Excel Proven demonstrable work history in a workshop, dealership or garage NVQ Level 2 / City & Guilds equivalent in Motor Vehicle Mechanics desirable Must have a technical / mechanical understanding of all aspects of vehicle service, repairs and maintenance for credibility when liaising with stakeholders Proactive nature as well as ability to react to urgent situations Strong organisational and planning skills 25 days holiday plus Bank Holidays ~ Enhanced pension scheme ~ Automotive benefits relating to MOTs and breakdowns ~ Modern office environment ~ Free parking available onsite If you have the relevant skills and experience, and actively seeking a new office based role utilising your Customer Service and Vehicle Technician / Workshop skills with an exciting and growing company then please apply today!
Vehicle Maintenance Coordinator (Permanent) in Solihull employer: The Recruitment Duo
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