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- Tasks: Lead and manage after-sales service operations, ensuring excellent customer support.
- Company: Dynamic company in Coventry with a focus on service excellence.
- Benefits: Up to £35,000 salary, free parking, 26 days holiday, healthcare, and pension.
- Why this job: Join a key role that drives service improvement and customer satisfaction.
- Qualifications: Experience in service coordination and strong leadership skills required.
- Other info: Full-time role with opportunities for long-term development.
The predicted salary is between 28000 - 42000 £ per year.
Salary: up to £35,000
Location: Coventry CV4
Hours: Monday to Thursday 8am until 4.30pm, Friday 8am until 1.30pm
Benefits: Free parking, 26 days holiday plus Bank Holidays, healthcare and pension 5%
We are working on behalf of our client who is seeking to recruit an experienced Supervisor to lead and manage their after-sales, service and maintenance operations. This is a key role responsible for coordinating all product service activity, ensuring excellent customer support, profitable service delivery, and continuous improvement of service processes.
The role covers scheduled and reactive service events, routine and non-routine repairs, and maintenance carried out at the company’s premises, customer sites, and approved service centres both in the UK and internationally. You will act as the main point of contact for service-related activity while leading a small service team of 3 and work closely with internal sales and customers.
This is a full time office based role working 37.5 hour working week – Monday to Thursday 8am until 4.30pm and Friday 8am – 1.30pm
Key Responsibilities- Act as the primary point of contact for all product service activity
- Coordinate, schedule, and manage all product service and maintenance events for either 24 or 48 month cycles
- Maintain a proactive booking system to control service workload and resource planning
- Generate service-related quotes and contracts alongside the sales team
- Track and report service work-in-progress at onsite and at external service centres
- Provide timely updates to customers daily, lead times, and service information
- Build and maintain strong, long-lasting customer relationships and partnerships working closely with sales
- Receive, manage, and resolve customer feedback and complaints in a timely manner
- Ensure service contracts are delivered in line with agreed terms and conditions
- Allocate workload and monitor team performance
- Record and report all service events, providing accurate monthly reports to management
- Be accountable for service revenue performance against targets
- Lead continuous improvement initiatives
- Proven experience in a service coordination, service management, or supervisory role
- Strong leadership skills with the ability to motivate and manage a team
- Excellent organisational and scheduling skills
- Commercial acumen with experience managing service revenue and contracts
- Excellent communication and relationship management skills
- Positive attitude and reliable nature
- Customer focused
- Proactive with a problem-solving mindset
- Committed to continuous improvement and operational excellence
- Free onsite parking
- 26 days holiday plus bank holidays
- Healthcare
- Pension
If you are an experienced Supervisor, Service Manager, or Service Supervisor looking for a role that offers long-term development, please apply today.
Service Supervisor employer: THE RECRUITMENT DUO
Contact Detail:
THE RECRUITMENT DUO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their customer base and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to leadership and service management. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Supervisor
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read through the entire job description. It’s packed with important details about what we’re looking for in a Service Supervisor, and it’ll help you tailor your application to match our needs.
Show Off Your Experience: When writing your application, highlight your relevant experience in service coordination or supervisory roles. We want to see how your background aligns with the responsibilities of the role, so don’t hold back on showcasing your skills!
Be Personable and Professional: While we love a friendly tone, remember to keep it professional. Use clear language and structure your application well. This shows us that you can communicate effectively, which is key for the Service Supervisor role.
Apply Through Our Website: Once you’ve polished your application, make sure to hit the apply button on our website. It’s the easiest way for us to receive your application, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at THE RECRUITMENT DUO
✨Know Your Stuff
Make sure you understand the ins and outs of service coordination and management. Brush up on your knowledge about after-sales processes, customer support, and maintenance operations. This will help you answer questions confidently and show that you're the right fit for the Service Supervisor role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your strong leadership skills and ability to manage a small service team effectively.
✨Be Customer-Centric
Since this role is all about building relationships with customers, be ready to discuss how you've handled customer feedback and complaints in previous positions. Highlight your proactive approach to problem-solving and how you ensure customer satisfaction.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might want to ask about their continuous improvement initiatives or how they measure service revenue performance. It’s a great way to engage with the interviewer!
