At a Glance
- Tasks: Be the welcoming face of the business, managing front-of-house operations and providing exceptional hospitality.
- Company: Dynamic and growing business with a focus on excellent client experiences.
- Benefits: 25 days holiday, private healthcare, pension scheme, and company share scheme.
- Other info: Full-time role, Monday to Friday, with opportunities for personal growth.
- Why this job: Join a vibrant team and make a real impact on visitor experiences every day.
- Qualifications: Experience as a Receptionist or Administrator with strong communication skills.
The predicted salary is between 26700 - 28000 £ per year.
We are working on behalf of a dynamic and growing business, who are actively seeking to recruit a confident and presentable Receptionist to manage their front of house operations. You would be the face of the business and pride yourself on providing red carpet treatment to all internal and external stakeholders at all levels. This is a key front‑of‑house and administrative role, responsible for delivering an exceptional experience to all visitors while supporting the smooth day‑to‑day operation of the office. You will provide a welcoming, organised and efficient service to both internal and external stakeholders, always ensuring the highest standards of hospitality and professionalism. This is a full‑time Receptionist and Administration position Monday to Friday 8am until 4pm. Reporting into the Office Manager and working closely to ensure office operations always run smoothly.
Key Responsibilities
- Act as the first point of contact for all visitors and callers, delivering a professional and friendly experience
- Manage the reception area to ensure it is always presentable and welcoming
- Coordinate visitor access and ensure a smooth check‑in experience
- Provide a high‑quality hospitality service to clients, guests and colleagues – teas, coffees and lunches
- Build strong relationships with internal teams and external stakeholders
- Ensure a consistent, professional image
- Manage meeting room bookings and schedules
- Prepare and set up meeting rooms including setting up catering arrangements, refreshments and materials
- Support internal events such as Graduate recruitment days and seasonal charity initiatives
- Monitor and report maintenance or facilities issues
- Support the Office Manager with general office coordination
- Manage incoming and outgoing post, deliveries and couriers
- Check and log deliveries accurately
- Process, file and archive documents and records
- Manage central enquiries and shared inboxes
- Update internal databases, spreadsheets and systems
- Provide general administrative support across departments
Skills and Experience Required
- Proven work history as a Receptionist, Hostess, Administrator is essential
- Excellent verbal and written communication skills
- Confident, proactive, friendly manner with a can‑do attitude
- Highly organised with the ability to prioritise tasks
- Team player
- Presentable corporate appearance
Benefits
- 25 days holiday
- Pension scheme
- Private healthcare
- Company share scheme
- Life assurance
- Subsidised local parking
Front Desk & Office Hospitality Lead employer: THE RECRUITMENT DUO
Join a vibrant and expanding company in Longbridge, Birmingham, where you will be at the forefront of delivering exceptional hospitality as the Front Desk & Office Hospitality Lead. With a strong emphasis on employee growth, our supportive work culture fosters collaboration and innovation, while offering competitive benefits such as private healthcare, a generous holiday allowance, and opportunities for professional development. Experience a rewarding career where your contributions are valued and recognised, all within a dynamic environment that prioritises excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk & Office Hospitality Lead
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being the face of their business.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the first point of contact, so it’s crucial to come across as friendly and professional. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Dress to impress! Since you’ll be representing the company, make sure your appearance is polished and professional. A smart outfit can boost your confidence and make a great first impression on everyone you meet.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Front Desk & Office Hospitality Lead
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can bring that red carpet treatment to our front desk.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your experience in hospitality and administration, and showcase any relevant skills that align with what we’re looking for. This will help us see why you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you want to join our team. Be specific about what excites you about the role and how your background makes you a great candidate. Keep it friendly and professional!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at THE RECRUITMENT DUO
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front Desk & Office Hospitality Lead. Familiarise yourself with the key tasks mentioned in the job description, like managing visitor access and providing high-quality hospitality services. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the face of the business, it's crucial to highlight your interpersonal skills during the interview. Prepare examples of how you've successfully managed client interactions or resolved issues in previous roles. This will show that you can deliver that 'red carpet treatment' to all stakeholders.
✨Dress to Impress
Since this role requires a presentable corporate appearance, make sure you dress appropriately for the interview. Opt for smart attire that reflects professionalism. First impressions matter, and looking the part will set a positive tone right from the start.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
