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- Tasks: Lead and manage after-sales service operations while ensuring excellent customer support.
- Company: Dynamic company in Coventry with a focus on service excellence.
- Benefits: Free parking, 26 days holiday, healthcare, and pension contributions.
- Why this job: Join a supportive team and make a real impact on customer satisfaction.
- Qualifications: Experience in service coordination or management with strong leadership skills.
- Other info: Great opportunity for long-term career development in a thriving environment.
The predicted salary is between 28000 - 42000 £ per year.
Location: Coventry CV4
Salary: up to £35,000
Hours: Monday to Thursday 8:00–16:30, Friday 8:00–13:30
Benefits: Free parking, 26 days holiday plus Bank Holidays, healthcare and pension 5%
This role is with a client seeking to recruit an experienced Supervisor to lead and manage after-sales, service and maintenance operations. It is a key role responsible for coordinating all product service activity, ensuring excellent customer support, profitable service delivery, and continuous improvement of service processes. The role covers scheduled and reactive service events, routine and non-routine repairs, and maintenance carried out at the company’s premises, customer sites, and approved service centres both in the UK and internationally. You will act as the main point of contact for service-related activity while leading a small service team of 3 and work closely with internal sales and customers. This is a full time office based role working 37.5 hour working week.
Responsibilities
- Act as the primary point of contact for all product service activity
- Coordinate, schedule, and manage all product service and maintenance events for either 24 or 48 month cycles
- Maintain a proactive booking system to control service workload and resource planning
- Generate service-related quotes and contracts alongside the sales team
- Track and report service work-in-progress at onsite and at external service centres
- Provide timely updates to customers daily, including lead times and service information
- Build and maintain strong, long-lasting customer relationships and partnerships working closely with sales
- Receive, manage, and resolve customer feedback and complaints in a timely manner
- Ensure service contracts are delivered in line with agreed terms and conditions
- Allocate workload and monitor team performance
- Record and report all service events, providing accurate monthly reports to management
- Be accountable for service revenue performance against targets
- Lead continuous improvement initiatives
Skills & Experience
- Proven experience in a service coordination, service management, or supervisory role
- Strong leadership skills with the ability to motivate and manage a team
- Excellent organisational and scheduling skills
- Commercial acumen with experience managing service revenue and contracts
- Excellent communication and relationship management skills
- Positive attitude and reliable nature
- Customer focused
- Proactive with a problem-solving mindset
- Committed to continuous improvement and operational excellence
Benefits
- Free onsite parking
- 26 days holiday plus bank holidays
- Healthcare
- Pension
If you are an experienced Supervisor, Service Manager, or Service Supervisor looking for a role that offers long-term development, please apply today.
Service Supervisor in Coventry employer: THE RECRUITMENT DUO
Contact Detail:
THE RECRUITMENT DUO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Supervisor in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Service Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its service operations. Think about how your experience aligns with their needs, especially in managing service teams and customer relationships. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable talking about your skills and experiences. Focus on your leadership abilities and how you’ve improved service processes in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team. Let’s get you that Service Supervisor position!
We think you need these skills to ace Service Supervisor in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service coordination and management. We want to see how your skills align with the role of Service Supervisor, so don’t be shy about showcasing your leadership abilities and customer-focused mindset!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that demonstrate your problem-solving skills and ability to manage a team effectively. We love a good story!
Show Off Your Communication Skills: As a Service Supervisor, communication is key. In your application, highlight instances where you've successfully built relationships with customers or resolved complaints. This will show us that you can handle the responsibilities of the role with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen on joining our team at StudySmarter!
How to prepare for a job interview at THE RECRUITMENT DUO
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Supervisor role. Familiarise yourself with the responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Leadership Skills
As a Service Supervisor, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or managed service operations. Highlight how you motivated your team and improved service delivery, as this will demonstrate your capability to excel in the role.
✨Prepare for Customer Scenarios
Expect questions about handling customer feedback and complaints. Think of specific instances where you resolved issues effectively. This will showcase your customer-focused approach and problem-solving mindset, which are crucial for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s service improvement initiatives or how they measure service revenue performance. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
